CARMELA PENDLETON
Washington,DC
Summary
I have the capacity to handle multiple tasks in challenging/crisis environments. I am self-directed, possess excellent oral, written and interpersonal skills. In addition, I possess superb leadership and management abilities and am very innovative when interacting with Individuals. I work well independently and as a part of a team.
Overview
4
4
years of professional experience
Work History
Selling Associate
Victoria Secret
08.2022 - 08.2023
- Driving top line store sales results and growing the business through action and productivity
- Engaged with customers to build rapport and loyalty.
- Setting personal goals and tracking individual and team performance to the goals
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
Coastal Carolina University
01.2021 - 05.2022
- Assisted with the organization of admissions packet throughout admissions process.
- Performed filing, billing and routing messages to appropriate people for office of financial aid.
- Assisted coworkers and staff members with special tasks on daily basis.
- Answered phones, called prospects and handled initial email contacts for applicants.
Resident Advisor
Coastal Carolina University
08.2019 - 05.2022
- Supported personal needs of residents dealing with diverse conditions.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Enforced policies and safety standards through building and room rounds.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Summer Student Counselor
District of Columbia
05.2020 - 07.2021
- Provide in-school assessments, crisis interventions
- Counselor and referral services to all students experiencing personal, family difficulties
- Assist with identifying and preventing personal difficulties from interfering with their success in school
- Simplify the financial aid process in an effort to find a financial aid solution that works for them
Education
Bachelor of Arts - Theater Arts
Coastal Carolina University
Conway, SC05.2022
High School Diploma -
Ballou Senior High School
Washington, DC05.2017
Skills
- Computer Based Skills (Microsoft & Google Docs)
- Staff Management
- Maintained Facility
- Electronic Filing System
- Customer Relations and Communications
- Issue Response and Resolution
Additional Information
- Member of Women of Color
- Sigma Gamma Rho Sorority Incorporated held the title of Treasurer
- NAACP
- CAB ( Coastal Activity Board)
Timeline
Selling Associate
Victoria Secret
08.2022 - 08.2023
Coastal Carolina University
01.2021 - 05.2022
Summer Student Counselor
District of Columbia
05.2020 - 07.2021
Resident Advisor
Coastal Carolina University
08.2019 - 05.2022
Bachelor of Arts - Theater Arts
Coastal Carolina University
High School Diploma -
Ballou Senior High School
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