Carmela Bernabeo

*Assist Homeowners, Contractors, Realtors and General Public with permit application documents.

*Verify accuracy of permit applications and corresponding documents.

*Process Permits once approved by Construction Official

*Process all permit application fees

• Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alik

• Checked documentation for accuracy and validity on updated systems.
• Verified client information by analyzing existing evidence on file.
• Updated Mortgage Clause for lenders
• Pulled various notices from all carriers and uploaded to system

• Verified accuracy of data before uploading to file.
• Delivered prompt service to prioritize customer needs.
• Exhibited high energy and professionalism when dealing with clients and staff
• Reviewed income and asset documents
• Communicated with insurance companies to confirm: premium, coverage, address and mortgagee clause
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Verified accuracy of data before submitting to underwriting
• Processed incoming, assets, credit reports before putting data into files
• Managed pipeline to move active files to closing
• Fulfilled commitment and closing dates for clients
• Tracked and maintained records for processing department.
• Investigated and resolved customer inquiries and complaints quickly.

• Verified accuracy of data before submitting to underwriting
• Processed incoming, assets, credit reports before putting data into files
• Managed pipeline to move active files to closing
• Fulfilled commitment and closing dates for clients
• Tracked and maintained records for processing department.
• Investigated and resolved customer inquiries and complaints quickly.

• Developed and analyzed quality control processes for clients
• Accounts payable
• Accounts receivable
• Prepared contracts with President