Carmela Ciardiello
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining operations. Skilled in customer service and sales expertise, adept at developing customer relationships and improving service delivery. Demonstrates strong work ethic and professionalism, significantly contributing to business growth and team cooperation.
Overview
4
4
years of professional experience
Work History
Deli Clerk
Sunoco Gas Station
04.2024 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Made food according to standard recipes with requested changes for customer satisfaction.
Restaurant Busser
Il Figlio
03.2023 - 10.2023
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Helped servers expedite food orders during busy hours by running food from the kitchen quickly and accurately.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
Manager
Sunny Tanning
02.2020 - 09.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Secretary
Jmc Lawn Care
01.2021 - 06.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
MBA - Business Administration And Management
Mount Saint Mary College
Newburgh, NY05.2026
High School Diploma -
New Paltz Senior High School
New Paltz, NY06.2023
Skills
Customer Service
Strong Work Ethic
Professionalism and Courtesy
Money Handling
Customer relationship development
Listening and Comprehension
Sales and Cross-Selling
Excellent time management skills
Positive
Approachable
Accounting systems and software
Spanish speaking
Sales expertise
Honest and Dependable
Reliable and Responsible
Attention to Detail
Team Cooperation
Languages
Spanish
Full Professional
Italian
Limited Working
Timeline
Deli Clerk
Sunoco Gas Station
04.2024 - Current
Restaurant Busser
Il Figlio
03.2023 - 10.2023
Secretary
Jmc Lawn Care
01.2021 - 06.2023
Manager
Sunny Tanning
02.2020 - 09.2023
MBA - Business Administration And Management
Mount Saint Mary College
High School Diploma -
New Paltz Senior High School
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