CARMELA CORSO
ROCHESTER,NY
Summary
Accomplished Fraud Investigator and Branch Supervisor at ESL Federal Credit Union, adept in regulatory knowledge and fostering strong partnerships. Skilled in verbal communication and problem-solving, consistently ensuring high client satisfaction and compliance. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Fraud Investigator
ESL Federal Credit Union
02.1999 - Current
- Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
- Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
- Conducted prompt and thorough investigations on referred files.
- Developed strong relationships with external partners, including banks, credit bureaus, and other relevant organizations for improved collaboration in combating fraud.
- Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
- Reduced fraudulent activity by implementing effective fraud detection strategies and tools.
- Enhanced internal communication by providing regular updates on current fraud trends and emerging threats.
- Monitored account activity in real-time for early detection and swift resolution of potential issues before they escalated into significant losses for the organization.
- Served as a mentor to junior investigators, sharing knowledge and expertise while fostering a collaborative team environment.
Branch Supervisor
ESL Federal Credit Union
02.1999 - Current
- Supervised daily branch operations and successfully managed branch teller line up to thirteen employees
- Responsible for teller performance appraisals, cross training, scheduling, and disciplinary actions
- Coached teller line to consistently achieve goal of 110% of referral goals.
- Recognized by management for top branch performance of teller leads/referrals.
- Maintained and controlled vault cash, ordering cash, shipping cash and coin.
- Maintained and balanced cash dispensers.
- Successfully marketed ESL products and services, as well as coached tellers with lead/referral process
- Assisted branch management in optimizing service to members and maintaining a high level of member satisfaction
- Managed service and control for audits on an as-needed basis
- Performed monthly cash counts of teller cash boxes.
- Mentored new employees for first 90 days of employment, for service, sales and procedures.
- Communicate with Supervisors, Peers,co-workers, by telephone, in written form, e-mail or in person.
Education
No Degree - Business
Monroe Community College
Rochester, NYCertified Fraud Examiner - Fraud
Certified Fraud Examiner
Online High School Diploma -
Gates Chili
Rochester, NY06.1983
Skills
Partnering and relationships
Verbal and written communication
Regulatory knowledge
Telephone and email etiquette
Effective Communication
Report Writing
Teamwork and Collaboration
Problem-Solving
Time Management
Timeline
Fraud Investigator
ESL Federal Credit Union
02.1999 - Current
Branch Supervisor
ESL Federal Credit Union
02.1999 - Current
No Degree - Business
Monroe Community College
Certified Fraud Examiner - Fraud
Certified Fraud Examiner
High School Diploma -
Gates Chili
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