Carmela Coulter
Ocean Springs,MS
Summary
Dynamic and customer-focused professional with a proven track record at The Yard Milkshake Bar, excelling in fast-paced environments and team collaboration. Demonstrated expertise in customer service and problem-solving, significantly enhancing dining experiences. Skilled in order handling and financial transactions, consistently ensuring guest satisfaction and operational efficiency. Working as a hostess has helped me excel my customer service as well as be collaborative with my team. I know how to handle money and the register as well as do orders the company may need.
Overview
1
1
year of professional experience
Work History
Team Member
The Yard Milkshake Bar
07.2024 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Customer Service and Clean environment were main standards.
- Made Milkshakes and other products sold, took phone calls, did product orders, worked register, closed and open register, as well as took care of money in safe.
Hostess
Bacchus On the Bayou
06.2023 - 10.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Education
Ocean Springs High School
6701 Old Spanish Trail Ocean Springs MS05-2025
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Take orders/ Handle money
Affiliations
- Mayors Youth Councils
- Many other clubs/ councils at school
Timeline
Team Member
The Yard Milkshake Bar
07.2024 - Current
Hostess
Bacchus On the Bayou
06.2023 - 10.2023
Ocean Springs High School
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