Carmela Dabney
Philadelphia,Pennsylvania
Summary
Dedicated Customer Care Representative with 15 years of experience, skilled in communication, problem-solving, and patient advocacy. Committed to resolving complaints and enhancing customer experiences through effective collaboration and empathy.
Overview
16
16
years of professional experience
Work History
Customer Care Representative
Hospital University Of Pennsylvania
Philadelphia, PA
08.2009 - 03.2025
- Resolved patient complaints by actively listening and offering solutions.
- Answered customer inquiries over the phone and via email.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Collaborated with team members to improve customer service practices.
- Coordinated communication between departments to ensure patient needs were met.
- Educated patients on hospital policies and available resources for care.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Assisted patients with inquiries regarding services and procedures.
Education
High School Diploma -
John Bartram High School
Philadelphia, PA06-1972
Skills
- Customer support software
- Product knowledge
- Conflict resolution
- Effective communication
- Problem solving
- Active listening
- Microsoft Word
- Good Telephone Etiquette
- Friendly, positive attitude
- Electronic health records
Timeline
Customer Care Representative
Hospital University Of Pennsylvania
08.2009 - 03.2025
High School Diploma -
John Bartram High School