Samantha Espinosa Garza
Universal City,TX
Summary
Customer service and technical support professional with over 10 years of experience in call centers, retail, and client relations. Skilled in problem-solving, account management, loan application support, and team training. Recognized for excellent communication abilities and commitment to delivering exceptional customer experiences.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Support Representative & Trainer
Entech
Universal City, Texas
04.2023 - Current
- Support loan applicants for PHEAA, MEFA, and Keystone programs, guiding students and parents through the loan process.
- Manage and lead the internal training program to keep staff current on systems, policies, and updates.
- Provide effective solutions for customer inquiries and maintain positive client relationships.
Customer Service
TruGreen Lawn Care
Universal City, Texas
11.2022 - 06.2023
- Conducted outbound and inbound calls to promote TruGreen’s lawn care services and special offers.
- Advised customers on products and services to meet their lawn care needs.
- Managed daily call schedules and personal performance targets.
Customer Care Specialist / Technical Support
Ibex
Universal City
10.2019 - 01.2022
- Provided technical troubleshooting for internet services, escalating unresolved issues with detailed support tickets.
- Transitioned to customer care, managing billing adjustments, service modifications, and customer credits.
- Maintained high-quality communication standards in a fast-paced call center environment.
Customer Service Specialist
Best Buy
Universal City, Tx
01.2016 - 01.2019
- Delivered world-class experiences by assisting customers with purchases, product protection plans, and loyalty programs.
- Supported Geek Squad operations, scheduling repairs and resolving order management issues.
- Contributed to merchandising and inventory management, ensuring compliance and product availability.
- Acted as an Asset Protection Associate, promoting safety and loss prevention awareness
Team Member
Target
Universal City, TX
01.2015 - 01.2016
- Delivered world-class experiences by assisting customers with purchases, product protection plans, and loyalty programs.
- Supported Geek Squad operations, scheduling repairs and resolving order management issues.
- Contributed to merchandising and inventory management, ensuring compliance and product availability.
- Acted as an Asset Protection Associate, promoting safety and loss prevention awareness
Customer Service Associate
Lowe's
Wasilla, Alaska
01.2012 - 01.2014
- Assisted customers with orders, returns, and product inquiries.
- Ensured accurate order processing and maintained clean, organized displays.
Front-End Leader
Sports Authority
San Antonio, Texas
01.2012 - 01.2014
- Supervised cashiers and front-end operations, managing tills and customer transactions.
- Trained team members on sales practices and protection plan performance.
Education
Wasilla High
Wasilla, AlaskaSkills
- Customer relationship management
- Customer support software
- Training development
- Problem resolution
- Customer Support & Call Center Operations
- Technical Troubleshooting
- Client Account Management
- Sales & Merchandising
- Debt Resolution & Payment Processing
- Salesforce & CRM Tools
- POS Systems & Data Entry
- Training & Team Development
- Loss Prevention & Quality Assurance
Certification
- Certified Debt Specialist (IAPDA) -2022
Timeline
Customer Support Representative & Trainer
Entech
04.2023 - Current
Customer Service
TruGreen Lawn Care
11.2022 - 06.2023
Customer Care Specialist / Technical Support
Ibex
10.2019 - 01.2022
Customer Service Specialist
Best Buy
01.2016 - 01.2019
Team Member
Target
01.2015 - 01.2016
Customer Service Associate
Lowe's
01.2012 - 01.2014
Front-End Leader
Sports Authority
01.2012 - 01.2014
Wasilla High