Open To Work
Jacie Hayek
Union Grove,WI
Work Preference
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
22
22
years of professional experience
Work History
Sales Support Representative/Trainer
Henry Schein Dental
03.2022 - Current
- My current duties include answering phone calls from sales representatives that are in the field to assist them with various needs including but not limited to processing returns, product questions, filing UPS claims, etc. I also use Salesforce to process electronic requests from sales representatives. I assist in the new hire training process as well. New employees shadow me via Teams as I guide them through procedures.
- Remote
Call Center Team Lead/Trainer
Dash Medical Gloves
Franklin, WI
07.2017 - 03.2022
- My duties included leading my team to meet sales goals. I answer inbound calls as well as make outbound warm sales calls. As a Sales Representative I am responsible for entering orders received primarily by phone as well as orders received via fax or email with attention to detail to ensure customer satisfaction in addition to offering additional products that would suit the customer’s needs. Within a year, I was assigned the responsibility of training and onboarding new hire representatives in my same role.
Bank Teller
US Bank
Milwaukee, WI
01.2017 - 07.2017
- As a Bank Teller I was responsible for assisting customers with their draftable and deposit accounts, processing monetary transactions with attention to detail to ensure customer satisfaction and that my cash drawer balances.
Owner/Sole Proprietor
KnitMona LLC
Franklin, WI
07.2014 - 07.2017
- As the owner of my small business I was responsible for all of the daily tasks necessary to maintain orders placed through my website on Etsy. My duties included placing orders for supplies, dying blank yarn according to my design, listing and promoting dyed yarn available for sale, packaging sold inventory, scheduling daily mail pickups and balancing business finances.
Business Service Center Banker
US Bank 24 Hour Banking
West Allis, WI
07.2004 - 06.2015
- As a Business Service Center Banker I answered inbound calls in support of business customer needs on behalf of the bank. Servicing included account maintenance, filing Regulation-E claims for disputed transactions, offering additional products and/or services, and assisting with online access support. During this time I have also assisted with the development in new representatives to the Business Service Center and I was also a mentor to any existing Business Service Center representatives when they required additional guidance.
Education
High School -
Oak Creek High School
01-2000
Skills
- 15 years of banking, customer service and sales experience Excellent written and verbal communication skills with an eye for detail Proficient in the use of Microsoft applications, web based applications and CRM systems
- Goal-oriented mindset
- CRM software expertise
- Salesforce proficiency
- Customer relationship management
- Microsoft office expertise
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Team leadership
- Relationship building
Timeline
Sales Support Representative/Trainer
Henry Schein Dental
03.2022 - Current
Call Center Team Lead/Trainer
Dash Medical Gloves
07.2017 - 03.2022
Bank Teller
US Bank
01.2017 - 07.2017
Owner/Sole Proprietor
KnitMona LLC
07.2014 - 07.2017
Business Service Center Banker
US Bank 24 Hour Banking
07.2004 - 06.2015
High School -
Oak Creek High School