Carmela Trussoni
Genoa,WI
Summary
Scheduling Specialist with a proven track record at Emplify Health by Gundersen, adept at optimizing resource allocation and enhancing patient flow. Skilled in electronic health record systems and effective communication, I have successfully streamlined processes, reduced scheduling errors, and improved operational efficiency, ensuring timely access to care while delivering exceptional customer service.
Overview
34
34
years of professional experience
Work History
Scheduling Specialist- Dental Specialties
Emplify Health by Gundersen
03.2015 - Current
- Coordinated complex scheduling for healthcare providers, ensuring optimal resource allocation.
- Managed appointment bookings through electronic health record systems to enhance patient flow.
- Streamlined communication with clinical teams to address scheduling conflicts promptly.
- Developed efficient processes for handling patient inquiries related to appointments and services.
Scheduling Specialist- General Internal Medicine
Gundersen Health System
03.2014 - 03.2015
- Developed and maintained effective communication channels between medical staff and patients, enhancing appointment adherence.
- Streamlined scheduling processes using electronic health record systems, reducing errors and increasing operational accuracy.
- Collaborated with clinical teams to ensure alignment of schedules with patient care needs, maximizing service delivery efficiency.
- Acted as first point of contact and set appointments for prospective clients.
Scheduling Specialist - Hematology/Medical Oncolog
Gundersen Lutheran Health System
06.2009 - 03.2014
- Coordinated complex scheduling for multiple departments for scans, care teams in other departments and lab appointments.
- Developed training materials for new staff, ensuring adherence to best practices in scheduling protocols.
- Collaborated with healthcare providers to prioritize urgent cases, ensuring timely access to necessary medical services for patients.
- Called patients to coordinate schedules and set appointments.
Diet Aide
Lutheran Hospital
08.1992 - 06.2009
- Prepared and served nutritious meals according to dietary guidelines and individual patient needs.
- Conducted inventory checks to ensure adequate stock of food supplies and compliance with safety standards.
- Trained new staff on food safety protocols and meal preparation techniques to maintain quality service levels.
- Streamlined meal delivery processes, improving efficiency in serving patients during designated dining hours.
- Part of implementing the start of room service at this facility
- Worked in the office entering the menus, printing of the menus and managing the phones.
- Visited patients rooms to be sure they were getting menus to match the restrictions of their dietary needs and choices.
Education
No Degree - Child Development
Western Technical College
La Crosse, WISkills
* Customer service
* Time management
* Insurance verification
* Communication
* Problem solving
Timeline
Scheduling Specialist- Dental Specialties
Emplify Health by Gundersen
03.2015 - Current
Scheduling Specialist- General Internal Medicine
Gundersen Health System
03.2014 - 03.2015
Scheduling Specialist - Hematology/Medical Oncolog
Gundersen Lutheran Health System
06.2009 - 03.2014
Diet Aide
Lutheran Hospital
08.1992 - 06.2009
No Degree - Child Development
Western Technical College