Skilled in managing multiple tasks efficiently in high-pressure settings. Demonstrates exceptional attention to detail and reliability in completing assignments on time. Capable of working independently while delivering consistent results.
Hi, I’m
Carmelina Ciorlieri
Customer Service
Montclair,CA
Summary
Overview
14
years of professional experience
1
Certification
Work History
99 Cents Only Store
Produce Associate
01.2023 - 04.2024
Job overview
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Restock produce daily, dispose of all expired produce and kept a log of all produce coming & going out.
- Maintain a clean & safe environment for Customers and staff.
- Organized products, Rearranged items and products per Mgr requests.
- Loading/Unloading shipments received, Review incoming shipment and verify all purchased orders corresponds to the packing list for shipments.
- Based on the role of Produce Associate and the specified guidelines, here are eight resume experience statements:
- Stocked and organized produce displays, ensuring freshness and quality, which enhanced customer satisfaction and sales.
- Assisted in inventory management by checking product expiration dates and removing spoiled items, maintaining optimal stock levels.
- Prepared produce for sale by washing, cutting, and packaging items, contributing to an efficient workflow and reduced waste.
- Stocked shelves efficiently to ensure product availability, contributing to a well-organized shopping environment.
- Assisted in inventory management, maintaining accurate stock counts to reduce discrepancies and enhance operations.
- Cleaned and sanitized work areas regularly, promoting a safe and hygienic environment for customers and staff.
- Followed safety protocols consistently, minimizing risks and ensuring compliance with health and safety standards.
- Trained new associates on operational procedures, fostering teamwork and improving overall efficiency within the department.
- Collaborated with team members to streamline restocking processes, enhancing workflow and reducing downtime.
- Monitored product displays for visual appeal, ensuring compliance with merchandising standards to attract customer interest.
- Pleasantly greeted customers and provided prompt and courteous service.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Improved store safety by quickly addressing spills, broken containers, or other hazards in the produce section.
- Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
Simon's Unique Hair Salon
Assistant Manager
05.2010 - 04.2022
Job overview
- Developed a system to track customer preferences and recommended products
- Greeted store associates with a friendly smile and helped them with any questions they had
- Served all in-line customers within a certain time perio
- Created a system for tracking out-of-stock merchandise, ensuring that all customers were informed of the status of their requested merchandise
- Process A/P, A/R, Payroll and created letters for various vendors.
- Led daily salon operations by managing staff schedules and ensuring high-quality customer service, enhancing client retention.
- Developed marketing strategies to promote salon services, resulting in increased foot traffic and brand awareness.
- Trained and mentored new team members on salon procedures and customer interaction, fostering a collaborative work environment.
- Implemented inventory management systems to streamline product ordering and reduce waste, optimizing supply costs.
- Provided exceptional customer service by resolving inquiries and concerns efficiently, enhancing client satisfaction and loyalty.
- Managed appointment scheduling and front desk operations, ensuring optimal flow and minimizing client wait times.
- Assisted in training new staff on customer service protocols and salon procedures, fostering a collaborative team environment.
- Maintained a clean and organized reception area to create a welcoming atmosphere for clients and visitors.
- Collaborated with management to streamline operational workflows, resulting in increased efficiency and reduced client wait times.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Chaffey CollegeRancho Cucamonga, CA
from Medical Billing I, II, III
06.2002
University Overview
Certified Medical Biller
Skills
Leadership skills
Microsoft Excel proficiency
Microsoft Word expertise
Computer literacy
English fluency
Communication skills
Certification
Certificate of Completion to Medical Billing Courses
Timeline
Produce Associate
99 Cents Only Store
01.2023 - 04.2024
Assistant Manager
Simon's Unique Hair Salon
05.2010 - 04.2022
Chaffey College
from Medical Billing I, II, III