Carmelita Collier
Porterdale,GA
Summary
Dynamic administrative leader and licensed realtor optimizing operations and enhancing executive support. Proven track record in managing team performance, streamlining processes, and implementing strategic improvements to drive efficiency.
Overview
24
24
years of professional experience
Work History
Licensed Realtor
eXp Realty, LLC
01.2001 - Current
- Successfully closed over 100 real estate transactions, contributing to over $50 million in sales
- Developed and executed innovative marketing strategies, resulting in a 25% increase in client acquisition
- Successfully developed and maintained strong client connections, leading to a 90% retention rate.
- Conducted comprehensive market analyses to advise clients on property values and investment opportunities.
- Negotiated favorable contract terms for clients, ensuring optimal outcomes and client satisfaction.
- Streamlined transaction processes by implementing digital tools, reducing administrative workload by 30%.
- Provided expert guidance and support to clients throughout the buying and selling process, enhancing overall client experience.
Immigration Documentation Clerk
Fisher & Phillips LLP
Atlanta, GA
11.2019 - 12.2020
- Enhanced document management system by restructuring filing processes, resulting in a 30% increase in retrieval efficiency
- Led the reorganization of file rooms, improving document accessibility and reducing search time by 20%
- Streamlined off-site storage procedures for closed files, reducing storage costs by 15%
- Optimized shipping processes by implementing tracking protocols, ensuring timely delivery and resolution of exceptions
- Provided overflow support for secretaries, increasing department productivity during peak times
- Facilitated effective communication between attorneys and staff, ensuring project alignment and timely completion
- Conducted I-9 audits, maintaining compliance and accuracy of employee records
- Implemented secure document upload processes in collaboration with IT, enhancing client data security
- Conducted thorough research for attorneys and paralegals, contributing to successful case outcomes.
Technical Assistant/Patient Safety Monitor
Grady Health System
Atlanta, GA
09.2018 - 05.2020
- Protected patient confidentiality by adhering to HIPAA and regulatory standards, ensuring compliance across operations
- Collaborated with pathology teams to resolve workflow issues, improving operational efficiency and service quality
- Developed comprehensive communication strategies for team meetings, enhancing information dissemination and team cohesion
- Streamlined administrative functions, including filing, mail distribution, and bookkeeping, contributing to a well-organized office environment
- Designed engaging activities for clients, promoting mental stimulation and improving patient experience.
Underwriting Service Assistant
State Farm Mutual Automobile Insurance Company
Atlanta, GA
04.2013 - 03.2018
- Facilitated underwriting decisions by providing detailed risk analysis, supporting accurate and informed business acceptance
- Improved policy processing efficiency by updating and modifying existing policies, reducing processing time by 25%
- Enhanced data accuracy by meticulously reviewing and verifying client information
- Calculated adjustments, premiums, and refunds with precision, ensuring financial accuracy
- Partnered with underwriters to address agency concerns, improving customer satisfaction and policy retention
- Conducted in-depth risk evaluations, contributing to controlled underwriting loss and optimized business outcomes.
Education
Bachelor of Science in Economics -
Georgia State University
Atlanta, GAMasters Business Administration- Real Estate Development -
Liberty University
Lynchburg, VASkills
- Document Analysis
- Expertise in Microsoft Office Applications
- Database Management
- Project Management
- Content Marketing Strategy
- Executive Support
- Real Estate Sales Expertise
- Customer Relationship Development
Timeline
Immigration Documentation Clerk
Fisher & Phillips LLP
11.2019 - 12.2020
Technical Assistant/Patient Safety Monitor
Grady Health System
09.2018 - 05.2020
Underwriting Service Assistant
State Farm Mutual Automobile Insurance Company
04.2013 - 03.2018
Licensed Realtor
eXp Realty, LLC
01.2001 - Current
Bachelor of Science in Economics -
Georgia State University
Masters Business Administration- Real Estate Development -
Liberty University
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