Job Search Status
Open to workDesired start date: Flexible
Open To Work
SHELLY S. GEBHARDT
Strategic Executive Assistant/Business Operations Manager
Panama City,FL
Work Preference
Summary
Strategic Business Operations Leader & Executive Assistant with over 25 years of experience serving as a high-level force multiplier for senior leaders. US Army Veteran with a proven track record in managing complex global logistics, full-lifecycle project coordination, and enterprise-wide process optimization. Expert in bridging the gap between executive vision and operational execution, leveraging Generative AI (ChatGPT/Gemini), and advanced data analytics to drive a 218% increase in production over 7 years and maintain elite financial performance. A remote-work specialist proficient in Microsoft 365, Slack, and Salesforce, dedicated to ensuring organizational goals are met with military precision, and financial integrity.
Overview
36
36
years of professional experience
Work History
Licensed Realtor
Ruhl&Ruhl Realtors
Davenport, Iowa
03.2023 - 09.2025
- Conducted comprehensive market research and comparative market analyses (CMA), providing clients with precision valuations that resulted in a 98% average list-to-sale price ratio.
- Prepared and launched multi-channel property listings, utilizing AI-enhanced virtual staging as well as traditional staging and targeted social media algorithms to increase listing engagement by 20%.
- Facilitated end-to-end negotiations between buyers and sellers to achieve favorable outcomes.
- Guided clients through the complete lifecycle of residential acquisitions, maintaining a 100% client satisfaction score through proactive communication.
- Collaborated with a strategic network of mortgage brokers and inspectors to reduce average closing times by ensuring all regulatory and financial hurdles were cleared pre-deadline.
- Ensured smooth transactions by addressing client needs and concerns promptly.
Dental Claims Processor & Lead RCM Specialist
e-Assist
Hinesville, GA
01.2021 - 01.2024
- Managed end-to-end Revenue Cycle Management (RCM) for a diverse nationwide portfolio, maintaining an elite insurance aging report of less than 5% over 90 days.
- Executed high-level AR recovery strategies, drafting complex clinical appeals and narrative justifications that recaptured an average of $5,000/month in previously denied revenue.
- Directed cross-functional remote teams as a Lead Specialist, auditing and standardizing insurance verification workflows to achieve a 100% reduction in front-end administrative errors.
- Engineered a "Clean Claim" protocol including electronic submission and secondary insurance coordination, ensuring a 99% successful adjudication rate within 90-day cycles.
- Safeguarded data integrity across multiple Practice Management Systems (Eaglesoft, Dentrix, Softdent) while ensuring 100% adherence to CDT coding updates and HIPAA privacy standards.
Principal Consultant & RCM Specialist
GEBHARDT CONSULTING, LLC
Hinesville, Georgia
09.2020 - 03.2023
- Founded and scaled a specialized dental RCM consultancy, providing remote administrative infrastructure, and financial recovery services for diverse dental specialties.
- Engineered end-to-end AR reconciliation workflows that included systematic statement cycles and insurance verification, significantly decreasing patient check-in bottlenecks.
- Standardized financial protocols for general, orthodontic, and oral surgery practices, specializing in complex treatment planning and high-dollar case acceptance strategies.
- Managed full-cycle bookkeeping and ledger audits, utilizing advanced proficiency in Eaglesoft, Dentrix, and other Windows-based dental ecosystems to ensure 100% data integrity.
- Developed cross-functional training programs for frontline staff to improve scheduling efficiency and insurance data accuracy, driving immediate increases in practice production.
Practice Administrator/Revenue Manager
PENNYRILE FAMILY DENTISTRY
Hopkinsville, USA
08.2012 - 03.2020
- Orchestrated a 218% increase in practice production over a 7-year period by implementing data-driven Quarterly Action Plans, and optimizing provider scheduling.
- Maintained a consistent 99%–100% net collection rate through rigorous oversight of the revenue cycle, including insurance adjudication, patient billing, and AR recovery.
- Modernized clinical operations by leading the procurement and integration of high-tech dental equipment, and transitioning the office to advanced practice management systems.
- Directed HR and compliance initiatives, including the recruitment, onboarding, and training of multi-disciplinary teams, while serving as the primary HIPAA and OSHA Compliance Officer.
- Managed full-scale facility operations, ensuring 100% operational uptime through proactive maintenance coordination, and adherence to local regulatory codes.
- Cross-functional expertise: Leveraged a deep clinical background (X-ray tech, treatment planning) to bridge the gap between clinical necessity and insurance reimbursement, maximizing case acceptance.
Practice Administrator & Operations Strategist
HEARTLAND DENTAL CARE
Effingham, IL
10.2010 - 03.2012
- Ashton Dental Group acquired by Heartland Dental Care in Oct 2010.
- Office attainment of Budget and Profit by developing monthly action plan to consistently move practices forward.
- Monitor compliance to OSHA and HIPAA regulations.
- Complete chart audits of new and existing patients.
- Patient service by working with patients to create best customer experience.
- Handle all patient complaints within 24 hours.
- Team development and training.
- Hiring and training of new employees.
- Reviewing accounts receivable and holding team members accountable for accounts receivable processes.
- Evaluation to determine marketing needs.
- Partnered with Doctors to guide the team in a profitable direction, by holding team accountable for using current systems.
Business Consultant/ Office Manager
ASHTON DENTAL GROUP, LLC
Columbia, MD
01.2008 - 10.2010
- Orchestrated operational transition of Ashton Dental Group post-acquisition, ensuring 100% continuity of care and staff retention.
- Spearheaded development and execution of strategic action plans, consistently achieving monthly budget and profit targets.
- Implemented a 24-hour complaint resolution protocol, significantly enhancing patient satisfaction and retention scores.
- Restructured accounts receivable workflows, holding team accountable for aging reports and collection goals to maintain healthy cash flow.
- Directed all OSHA and HIPAA compliance initiatives, including regular chart audits to ensure 100% regulatory accuracy.
- Led full-cycle human resources processes, aligning staff performance with practice financial goals through strategic hiring and training.
- Evaluated local market trends to identify promotional needs, optimizing provider production in collaboration with doctors.
Office Manager/Executive Assistant
NATIONAL CENTER FOR HEALTHY HOUSING
Columbia, MD
11.2007 - 01.2008
- Coordinated travel arrangements for all staff, ensuring efficient logistics and scheduling.
- Managed calendars for two supervisors, organizing appointments, meetings, and conferences.
- Planned events to support organizational goals and enhance community engagement.
- Completed ordering of supplies to maintain operational continuity.
- Executed various administrative tasks to support non-profit initiatives.
Operations & Logistics Specialist (OA) GS-0318-8
U.S. AGENCY FOR INTERNATIONAL DEVELOPMENT
Washington, D.C.
09.2007 - 11.2007
- Managed high-security data integrity by maintaining both classified and unclassified filing systems, ensuring 100% compliance with federal record-keeping protocols.
- Orchestrated end-to-end TDY (Temporary Duty) logistics for international travelers and dignitaries, managing complex itineraries and cross-border travel requirements.
- Partnered with senior leadership to develop high-level briefing materials and executive presentations for international stakeholders.
- Oversaw administrative HR operations, including time-and-attendance tracking for the entire office and serving as the primary liaison for human resource operating issues.
- Managed complex scheduling for the Director and a five-member leadership team, prioritizing high-impact engagements and resolving conflicting priorities.
- Directed property management initiatives and large-scale office relocations, ensuring zero downtime during operational transitions.
Director of Allied Health
DAYMAR COLLEGES GROUP
Clarksville, TN
08.2005 - 05.2007
- Provided visionary leadership for allied health division across 13 campuses, launching innovative clinical programs to stabilize enrollment and enhance placement metrics.
- Supervised, mentored, and evaluated a high-performing team of 65 lead instructors to ensure instructional excellence and operational consistency.
- Championed compliance with ACICS standards and state requirements, conducting audits of course catalogs and data sheets to maintain institutional integrity.
- Engineered a centralized digital infrastructure for syllabi and curriculum materials, streamlining faculty access and reducing administrative redundancies.
- Acted as primary liaison between campus directors, regional directors, and the office of education to align course delivery with workforce needs.
- Partnered with education directors to drive strategic hiring and onboarding of clinical faculty, ensuring alignment with organizational goals.
- Oversaw operational readiness and physical infrastructure of dental assisting laboratories, ensuring safety, supply chain continuity, and equipment modernization.
Program Manager - Dental Assisting
HIGH-TECH INSTITUTE
Nashville, TN
02.2004 - 08.2005
- Orchestrated the end-to-end development and implementation of the Dental Assisting program, designing clinical curricula and laboratory exercises that met industry-leading standards.
- Cultivated and managed a regional network of internship sites by building high-trust relationships with private practices and DSOs throughout Tennessee and Kentucky.
- Recruited, supervised, and conducted quarterly performance evaluations for a team of 12 specialized instructors, ensuring consistent instructional quality and curriculum adherence.
- Chaired regular advisory board meetings, collaborating with industry stakeholders, and guest speakers to align educational outcomes with current market demands.
- Managed complex data sets for student attendance and externship performance, utilizing analytics to identify and mitigate risks to student retention.
- Directed facility operations for the department, including the procurement of clinical equipment, and the coordination of high-impact field trips and professional development events.
Administrative/Executive Assistant GS-0318-5
SCHOFIELD BARRACKS DENTAL CLINIC
Wahiawa, Hawaii
10.2001 - 08.2003
- Managed overall operations and administration for Advanced General Dentist Resident program to include twelve doctors and ten assistants.
- Maintained complex schedules, resolved appointment conflicts, and prioritized high-impact engagements.
- Organized comprehensive business itineraries, including booking flights, securing accommodations, managing visas, and handling ground transportation.
- Oversaw special projects, tracked deliverables, and coordinated resources to ensure initiatives stayed on schedule.
- Created graphs, charts and spreadsheets to track doctor’s production, monthly reports and dental assisting duties.
- Coordinated all travel arrangements and managed two supervisor’s calendars.
Military Leadership & Emergency Medical Tech
US Army
Ft. Campbell, KY
08.1997 - 01.1999
- Engineered and managed weekly medical and dental readiness statistics using Excel and Word; provided executive-level data briefings to Battalion leadership to ensure mission readiness.
- Orchestrated battalion-wide triage and treatment protocols, managing records for immunizations, vision/hearing screenings, and physical examinations for hundreds of personnel.
- Reported directly to senior staff on battalion medical trends, ensuring all records met strict Army compliance standards.
Military Police and EMT
US Army National Guard
Smyrna, Tennessee
06.1989 - 08.1997
- Delivered eight years of dedicated service in emergency medical response and military police operations.
- Maintained strict adherence to complex SOPs in high-stakes environments.
- Collaborated with community organizations to promote safety awareness initiatives.
- Coordinated responses to emergencies while assisting other agencies.
- Achieved and maintained weapons qualifications through regular firearms training.
- Ensured compliance with all state and federal laws as a military police officer.
- Responded effectively to emergency situations, including natural disasters and civil disturbances.
- Conducted regular patrols of assigned operational areas to ensure safety.
Education
Bachelor of Science - Management, Criminal Justice
AUSTIN PEAY STATE UNIVERSITY
Clarksville, TN05.2005
Master of Business - Finance, Accounting
AMERICAN MILITARY UNIVERSITY
Columbia, MDSkills
- Microsoft 365 (Excel/PowerPoint/Access), Outlook, Google Workspace, Full-Lifecycle Calendar Optimization
- Financial Management -QuickBooks & Quicken, Revenue Cycle Management (RCM), P&L Analysis, Financial Protocol Standardization
- Digital Collaboration Slack, Zoom, Microsoft Teams, CRM Administration, Remote Workforce Orchestration
- Dental & Health Tech -Eaglesoft, Dentrix, Softdent, PracticeWorks, HIPAA/OSHA Compliance Systems
- Advanced Logistics AI-Enhanced Property/Project Visualization, Comparative Market Analysis (CMA), Strategic Procurement Systems
- Prompt Engineering (ChatGPT-5, Google Gemini, Claude), AI-Automated Transcription (Otterai), AI-Enhanced Document Drafting & Research
Hobbies and Interests
- Photography
- Skiing
- Horseback riding
- Camping
- Interior Design
- Baking
- Volunteering
- Realtor
- Hot Yoga Instrucor
Volunteer Hours
- Treasurer, Marne Community and Spouse’s Club, 2021-2022
- Ways & Means Chair, Rock Island Arsenal Spouse and Community Club, 2022-2023
- Local Outreach volunteer and Photographer, Grace Community Church, Clarksville, TN, 2009-2013
Activities
- DEAN’S LIST Fall 2000
- CHI OMEGA (Alumnae Chapter) member
- American Dental Assisting Association member
- OSAP (Organization for Safety and Asepsis Procedures) member
- C.D.A Certified Dental Assistant through Dental Assisting National Board-lapsed
- RDA (Tennessee)-lapsed
Timeline
Licensed Realtor
Ruhl&Ruhl Realtors
03.2023 - 09.2025
Dental Claims Processor & Lead RCM Specialist
e-Assist
01.2021 - 01.2024
Principal Consultant & RCM Specialist
GEBHARDT CONSULTING, LLC
09.2020 - 03.2023
Practice Administrator/Revenue Manager
PENNYRILE FAMILY DENTISTRY
08.2012 - 03.2020
Practice Administrator & Operations Strategist
HEARTLAND DENTAL CARE
10.2010 - 03.2012
Business Consultant/ Office Manager
ASHTON DENTAL GROUP, LLC
01.2008 - 10.2010
Office Manager/Executive Assistant
NATIONAL CENTER FOR HEALTHY HOUSING
11.2007 - 01.2008
Operations & Logistics Specialist (OA) GS-0318-8
U.S. AGENCY FOR INTERNATIONAL DEVELOPMENT
09.2007 - 11.2007
Director of Allied Health
DAYMAR COLLEGES GROUP
08.2005 - 05.2007
Program Manager - Dental Assisting
HIGH-TECH INSTITUTE
02.2004 - 08.2005
Administrative/Executive Assistant GS-0318-5
SCHOFIELD BARRACKS DENTAL CLINIC
10.2001 - 08.2003
Military Leadership & Emergency Medical Tech
US Army
08.1997 - 01.1999
Military Police and EMT
US Army National Guard
06.1989 - 08.1997
Bachelor of Science - Management, Criminal Justice
AUSTIN PEAY STATE UNIVERSITY
Master of Business - Finance, Accounting
AMERICAN MILITARY UNIVERSITY