Carmelita Kendall
Virginia Beach,VA
Summary
Professional with substantial experience in integrated care management. Proven ability to lead, coordinate, and deliver effective healthcare services. Strong focus on team collaboration, adaptability, and achieving results. Expertise in patient care coordination, healthcare systems, and resource management. Valued for problem-solving skills, communication, and reliability in dynamic environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Transitions Case Manager
Sentara
Virginia Beach
03.2025 - Current
- Managed comprehensive care plans, coordinating resources for optimal patient outcomes.
- Conducted thorough assessments to identify patient needs and develop tailored interventions.
- Collaborated with multidisciplinary teams to ensure seamless service delivery and communication.
- Delivered informative sessions aimed at empowering patients and families with effective health management techniques.
Integrated Care Manager
Sentara Princess Anne Hospital
12.2020 - 03.2025
- Facilitate safe and successful discharges of patient with complex and chronic illness, while collaborating with multi-disciplinary teams
- Coordinated with home health/hospice agencies, medical equipment companies and Skilled Nursing facilities for patients discharging to meet the needs of the patient.
- Assessed vulnerable populations in collaboration with social work to set up outpatient healthcare, medication assistance, housing and assisting in applications for Medicaid if needed.
- Worked within the team to meet or exceed goals set forth by the facility such as length of stay, readmissions and patient satisfaction.
Registered Nurse Unit Coordinator
Sentara Leigh Hospital 4East
05.2017 - 12.2020
- Provide safe and effective care for 4-6 patients on a blended Med-Surg and Intermediate Care Unit
- Use the nursing process to assess, and evaluate patients elevating to a higher level of care when necessary
- Collaborate with interdisciplinary teams to ensure best outcomes for the patient population
- Preceptor for new hires
- Became a team leader in the Charge Nurse role, participating in interviews for potential new hires.
- Knowledgeable in the management of critical medications and the titration of drips
- Educated patients on their disease process, to facilitate compliance upon discharge.
Utilization Review Nurse
Sentara Resource Management Center
11.2016 - 09.2017
- Review of EMR to determine patient eligibility for hospital stay based on stringent criteria set forth by Aetna, Medicaid and Medicare
- Used both Milliman and Interqual programs to determine appropriate billing status for insurance
- Notified appropriate physicians when a stay needed to be downgraded to ensure compliance with Medicare
- Wrote narrative claims for commercial insurances, outlining medical necessity
- Attended conferences and meetings as required
- Complied with all state and federal regulations and requirements
Registered Nurse
Sentara Leigh Hospital 2 East, 3 West
06.2014 - 11.2016
- Provide safe, and effective care for 6-7 patients on a medical surgical/oncology unit.
- Provide safe and effective care for 3-4 higher acuity patients, on a progressive care unit
- Maintained compromised airways, with ventilator and tracheostomies, and intervening to ensure airway stays patent
- Assess and observe conditions and behaviors, reporting changes to physician when necessary.
- Collaborate with physicians and multidisciplinary teams to achieve best possible outcomes for patients.
- Used the nursing process to quickly assess patient conditions and elevate to a higher level of care when necessary.
- Followed protocols and procedures as outlined by Sentara.
- Worked as a preceptor for new employees to aid in their development as a bedside nurse, improving their time management, and ensure accurate charting, to reflect policies and procedures of the facility and department
Education
RN to BSN -
Sentara School of Health Sciences
Chesapeake, Virginia01-2017
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Tidewater Community College-Beazley School of Nursing
Portsmouth, Virginia01-2013
Skills
- Multidisciplinary approach
- Clinical expertise
- Healthcare coordination expertise
- Process optimization
Affiliations
American Nurses Association/ Virginia Nurses Association
Certification
- Registered Nursing: State of Virginia- expires 4-2027
- Resuscitation Quality Improvement (RQI)- quarterly training in the administration of effective CPR
- CMGT-BC
Timeline
Transitions Case Manager
Sentara
03.2025 - Current
Integrated Care Manager
Sentara Princess Anne Hospital
12.2020 - 03.2025
Registered Nurse Unit Coordinator
Sentara Leigh Hospital 4East
05.2017 - 12.2020
Utilization Review Nurse
Sentara Resource Management Center
11.2016 - 09.2017
Registered Nurse
Sentara Leigh Hospital 2 East, 3 West
06.2014 - 11.2016
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Tidewater Community College-Beazley School of Nursing
RN to BSN -
Sentara School of Health Sciences