Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Carmelita Moore

Brooklyn,NY

Summary

Competent and driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints. Consistently meets and exceeds sales targets. Reliable team player and strong communicator. Expert retail professional offering 10+ years experience in retail customer service and retail management.

Overview

15
15
years of professional experience

Work History

Shift Leader

Duane Reade
New York, NY
07.2016 - Current
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Set up new sales displays each week.

Cashier

Barclays Center
Brooklyn, NY
09.2012 - 05.2015
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Served fresh, hot food with a smile in a timely manner.
  • Communicated clearly and positively with co-workers and management.
  • Resolved guest complaints promptly and professionally.

Sales Associate

Sprint
Brooklyn, NY
01.2008 - 02.2012
  • Exceeded targeted sales goals by 60%.
  • Received and processed cash and credit payments for in-store purchases.
  • Maintained friendly and professional customer interactions.
  • Verified that all merchandising standards were maintained on a daily basis.
  • Worked as a team member to provide the highest level of service to customers.

Sales Associate

L & N Clothing
Brooklyn , NY
02.2005 - 01.2008
  • Shared product knowledge with customers while making personal recommendations.
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Maintained friendly and professional customer interactions.
  • Placed special merchandise orders for customers.
  • Received and processed cash and credit payments for in-store purchases.

Education

High School Diploma - Business and Technology

Erasmus Business And Technology
06.2004

Medical Certification - Medical Assisting

Institute For Business And Technology
Brooklyn, NY
10.2013

Skills

  • Positive outlook
  • Cheerful and energetic
  • Upselling techniques
  • Strong interpersonal skills
  • Excellent work ethic
  • Goal-oriented
  • POS systems knowledge
  • Consistently meets sales goals
  • Client relations strength
  • Money handling abilities
  • Exceptional communication skills

Accomplishments

  • Product Promotion
    Up-sold products and motivated customers to suit their expectations.
  • Monetary Transactions
    Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Customer Follow-up
    Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Named “Employee of the Month” in October and January of 2017 and 2018.

Timeline

Shift Leader

Duane Reade
07.2016 - Current

Cashier

Barclays Center
09.2012 - 05.2015

Sales Associate

Sprint
01.2008 - 02.2012

Sales Associate

L & N Clothing
02.2005 - 01.2008

High School Diploma - Business and Technology

Erasmus Business And Technology

Medical Certification - Medical Assisting

Institute For Business And Technology

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Carmelita Moore