Carmelita Shockley
Campbell,CA
Summary
Dynamic professional with a proven track record at Instacart Shoppers, excelling in customer service and attention to detail. Skilled in building strong vendor relationships and ensuring order accuracy, significantly enhancing customer satisfaction. Demonstrates a strong work ethic and physical stamina, adept at exceeding service expectations without compromising quality. Hardworking Full Service Shopper bringing expert shopping and time management abilities. Delights customers by locating desired items quickly and consistently meeting delivery schedules. Recognized for excellent service.
Overview
6
6
years of professional experience
Work History
Professional Shopper
Instacart Shoppers
04.2019 - 07.2024
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Merchandiser
ATA Retail Services Inc./Jacent Merchandisining
06.2018 - 03.2019
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Established strong vendor relationships to maintain and support business.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
Education
High School Diploma -
Carlmont High School
Belmont, CA06.1967
Skills
- Strong Work Ethic
- Customer Service
- Flexible Schedule
- Attention to Detail
- Relationship Building
- Upbeat and Outgoing Attitude
- Verifying Order Accuracy
- Physical Stamina
- Customer Relations
Timeline
Professional Shopper
Instacart Shoppers
04.2019 - 07.2024
Merchandiser
ATA Retail Services Inc./Jacent Merchandisining
06.2018 - 03.2019
High School Diploma -
Carlmont High School
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