Carmelita Tagle
Alamo,NV
Summary
Adept at culinary presentation and excelling in customer service, I significantly enhanced dining experiences at The Cheesecake Factory. My mentorship improved kitchen staff efficiency, and my problem-solving skills ensured high food quality standards. Leveraging menu memorization and training abilities, I contributed to a noticeable improvement in service delivery and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Expeditor
The Cheesecake Factory
Las Vegas, NV
11.2022 - 11.2024
- Verified purchase orders, invoices and packing slips for correctness.
- Provided mentorship and guidance to new kitchen team members.
- Illustrated knowledge of menu and service offerings to educate guests.
- Analyzed customer requirements, identified potential problems and implemented solutions accordingly.
- Coordinated service for food runners and other kitchen staff.
- Reviewed customer specifications for each order and determined the most cost-effective transportation method.
Curbside
The Cheesecake Factory
Las Vegas, NV
07.2022 - 11.2024
- Verified that products chosen by customers were in stock and available for pick up.
- Operated register, handled cash and processed credit card transactions.
- Bagged food orders carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
Food Runner
The Cheesecake Factory
Las Vegas, NV
06.2021 - 11.2024
- Managed multiple food orders simultaneously, prioritizing based on cooking time and customer needs.
- Supported serving staff in delivering accurate and well-presented food orders.
- Delivered food to guests in a timely manner while following safety protocols.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
Cashier
The Cheesecake Factory
Las Vegas, NV
02.2023 - 12.2023
- Used suggestive selling techniques to promote add-on sales.
- Worked closely with front-end staff to assist customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Accepted cash and credit card payments, issued receipts and provided change.
Server
The Cheesecake Factory
Las Vegas, NV
02.2022 - 04.2022
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Implemented feedback from customers to improve service quality and menu offerings.
- Stayed informed about daily specials, new menu items, promotions.
- Explained menu items, describing ingredients and cooking methods upon request.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
Host
IHOP
North Las Vegas, NV
10.2019 - 03.2021
- Directed patrons to lounges and waiting areas.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Greeted guests and gathered information to seat groups or place on waitlist.
Server
IHOP
North Las Vegas, NV
07.2019 - 03.2021
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Addressed complaints to kitchen staff and served replacement items.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
Busser
IHOP
North Las Vegas, NV
07.2019 - 10.2019
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Assisted with dishwashing and related kitchen duties as needed during peak times.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Education
High School Diploma -
Mojave High School
Las Vegas, NV05-2018
Skills
- Culinary Presentation
- Customer Service Excellence
- Food quality standards
- Menu memorization
- Kitchen Staff Training and Mentorship
- Problem Solving
Languages
English
Professional
Timeline
Cashier
The Cheesecake Factory
02.2023 - 12.2023
Expeditor
The Cheesecake Factory
11.2022 - 11.2024
Curbside
The Cheesecake Factory
07.2022 - 11.2024
Server
The Cheesecake Factory
02.2022 - 04.2022
Food Runner
The Cheesecake Factory
06.2021 - 11.2024
Host
IHOP
10.2019 - 03.2021
Server
IHOP
07.2019 - 03.2021
Busser
IHOP
07.2019 - 10.2019
High School Diploma -
Mojave High School
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