Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Loren-Marie Rohena-Figueroa

Woodbridge,VA

Summary

Dynamic and reliable professional with extensive experience at The Cheesecake Factory and CVS Pharmacy. Proven ability to enhance customer satisfaction through strong multitasking and effective communication. Skilled in cash handling and medication dispensing, consistently ensuring accuracy and compliance with regulations. A dedicated team player committed to delivering exceptional service in fast-paced environments. Experienced with preparing and dispensing medications accurately and efficiently. Utilizes strong organizational skills to manage inventory and maintain compliance with regulations. Knowledge of working collaboratively with pharmacists and healthcare teams to ensure optimal patient care. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

7
7
years of professional experience

Work History

Bartender

The Cheesecake Factory
06.2018 - 05.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.

Pharmacy Technician

CVS Pharmacy
09.2021 - 04.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Check "ready" prescriptions for ones that have not been picked up after 2 weeks of being ready and returning them back to the shelf
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Properly explain the procedure on taking a COVID-19 test through the drive-thru
  • Entered and processed patients' prescriptions into internal system.
  • Counted and measured medications following standard procedures.
  • Collected co-payments or full payments from customers.

Education

High School Diploma -

Wakefield High School
Arlington,VA
06.2018

Skills

  • Strong multitasking
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Customer service expertise
  • Cash register operation
  • Problem-solving skills
  • Confidentiality and HIPAA
  • Insurance billing
  • Medication dispensing
  • Prescription filling
  • Insurance verification
  • Pharmacy ethics

Languages

Spanish
Native or Bilingual

Timeline

Pharmacy Technician

CVS Pharmacy
09.2021 - 04.2022

Bartender

The Cheesecake Factory
06.2018 - 05.2025

High School Diploma -

Wakefield High School