Carmella Anderson
Canal Winchester,OH
Summary
Detail-oriented Patient Service Associate with extensive experience in healthcare administration and recruitment. Skilled in patient coordination, customer service, and maintaining strict confidentiality. Proven track record of streamlining processes and enhancing patient scheduling efficiency.
Overview
8
8
years of professional experience
Work History
Patient Service Associate II - Super User
OSU Physicians
Columbus, Ohio
07.2023 - Current
- Schedule OR procedures, Clinic procedures.
- File appeals for denials, scheduled peer-to-peer.
- Cover the front desk when needed.
- Maintained the confidentiality of patient records and sensitive information consistently.
Talent Acquisition Coordinator
OSU Medical Center
Columbus, OH
04.2022 - 07.2023
- Actively engage in the onboarding process.
- Conduct FBI/BCI background checks.
- Assisted in onboarding new hires, ensuring a smooth transition into the organization.
- Developed and maintained relationships with hiring managers to ensure a successful recruitment process.
Patient Service Associate
OSU Physicians
Columbus, Oh
05.2018 - 04.2022
- Managed patient check-in and registration processes effectively.
- Scheduled appointments and coordinated with medical staff for patient visits.
- Maintained accurate patient records using electronic health record systems.
- Provided exceptional customer service to patients and their families daily.
Education
Some College (No Degree) - Human Resources Management
Franklin University
Columbus, Ohio, OHSkills
- Healthcare administration
- Recruitment processes
- problem solving
- Data confidentiality
- Customer service
- Communication
- Adaptability
Timeline
Patient Service Associate II - Super User
OSU Physicians
07.2023 - Current
Talent Acquisition Coordinator
OSU Medical Center
04.2022 - 07.2023
Patient Service Associate
OSU Physicians
05.2018 - 04.2022
Some College (No Degree) - Human Resources Management
Franklin University