Carmella Ramirez
Phoenix,AZ
Summary
Professional in the medical field for over 20+ years. Excellent patient skills; communication and relationship development. Compassionate Patient Care Coordinator known for high productivity and efficient task completion. Excel in patient advocacy, care plan coordination, and healthcare administration. Possess strong communication, problem-solving, and organizational skills vital for navigating complex healthcare environments and ensuring optimal patient outcomes. Committed to leveraging empathy and collaboration to enhance patient care delivery.
Overview
16
16
years of professional experience
Work History
Patient Care Coordinator
Center For Dermatology and Plastic Surgery
Scottsdale, AZ
10.2020 - 12.2024
- Extend Friedly and welcoming greeting on the phone and in-person.
- Ensure patient information is filled out correctly, up to date, and completed in Phreesia's EMA and NextGen.
- Scheduling patients for new and returning follow-up appointments, including excisions and slow Mohs procedures.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Provided emotional support and guidance to patients and their families.
- Responded promptly to any emergency situations that arose within the facility.
Refractive Surgery Counselor
Barnet Dulaney Perkins Eye Center
Phoenix, AZ
08.2008 - 10.2020
- Counseled clients physical, mental factors impacting personal success.
- Provided individual and group counseling sessions for clients.
- Collected personal data and insurance information from patients to complete intake paperwork.
- Provided individual and group counseling to guide clients in areas of social and emotional needs.
- Performing visual acuity, auto-refraction, manual and automated lensectomy, Goldman and Tonopen tests, and keratometry on patients,
Education
Some College (No Degree) - General Studies
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ01-1993
High School Diploma -
Alhambra High School
Phoenix, AZ01-1991
Skills
- Attention to detail
- Patient satisfaction
- Patient Relations
- New Hire Training
- Patient care
- Healthcare documentation
- Medical record requests
- Patient outreach and Follow-up
- Relationship building
- Scheduling
- Patient education
- Creative problem solving
- Medical terminology
- Care planning
References
References available upon request.
Timeline
Patient Care Coordinator
Center For Dermatology and Plastic Surgery
10.2020 - 12.2024
Refractive Surgery Counselor
Barnet Dulaney Perkins Eye Center
08.2008 - 10.2020
Some College (No Degree) - General Studies
Maricopa Community Colleges - Scottsdale Community College
High School Diploma -
Alhambra High School
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