Carmelle Henson
Creedmoor,N.C.
Summary
Dynamic accounting professional with a proven track record at Applied Research Associates, excelling in financial record maintenance and invoice management. Adept in banking operations and regulatory compliance, I leverage strong interpersonal communication and attention to detail to enhance client experiences and drive operational efficiency.
Overview
20
20
years of professional experience
Work History
Accounting Specialists I
Applied Research Associates
02.2025 - Current
- Maintained financial records, processed accounts payable, and managed invoices to ensure accurate financial reporting.
- Recorded and updated invoices promptly upon receipt to support timely processing.
- Reviewed invoices for accuracy, approvals, and proper documentation to support compliance and timely payments.
- Recorded and updated financial data in databases and accounting software for streamlined financial management.
- Completed monthly purchase card reconciliations to ensure accurate financial tracking.
- Independently manage company travel to support field operations and business objectives
- Entered and tracked computer usage project codes in system
Guest Service Representative
MARRIOTT AT RESEARCH TRIANGLE PARK
04.2018 - Current
- Welcomed and acknowledged all guests, anticipating and addressing their service needs and requests to enhance overall satisfaction.
- Organized and processed guest check-ins, check-outs, room reservations, requests, changes, and cancellations to ensure smooth guest experiences.
- Processed payments and miscellaneous charges accurately to maintain financial integrity.
- Complete designated cashier and closing reports in the PMS system to ensure bank balances align daily.
- Transport guests to and from RDU airports via shuttle.
Branch Coordinator/Universal Banker
TRUIST BANK
12.2005 - 01.2025
- Deliver an extraordinary client experience to ensure a consistent service level by engaging clients with meaningful conversation and by conducting both complex and standardized transactions while uncovering needs.
- Provide timely and efficient completion of client transactions that include accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits, issuing consignment items, and redeeming savings bonds.
- Handled complex transactions such as vault/cash ordering, teller/Glory cash recycler, cash advances, large commercial deposits, and buying/selling foreign currency.
- Managed day-to-day operations in branch while serving as acting supervisor.
- Ensure a consistent client service by performing basic client service maintenance (e.g., address changes, issuing of temporary debit cards, stop payments and processing check orders).
- Executed closure of two branches, ensuring all processes were finalized and compliant.
- Participated in the opening of a new branch and ensured it was operationally sound and ready for running day-to-day business.
- Partnered with Branch Operations to enforce internal controls and operational procedures.
Education
Associates Degree - Accounting And Finance
Vance-Granville Community College
Henderson, North Carolina, NC05-2027
Associate of Applied Science - Accounting And Finance
Durham Technical Community College
Durham, North Carolina, NC05-2024
Skills
- Banking Operations
- Regulatory Compliance
- Risk Management
- Internal Controls
- Account reconciliation
- Bank reconciliation
- Journal entries
- Data entry
- Microsoft Excel
- Microsoft Office
- Purchase card reconciliation
- Client relations
- Problem Resolution
- Cross-functional teamwork
- Interpersonal Communication
- Recordkeeping
Timeline
Accounting Specialists I
Applied Research Associates
02.2025 - Current
Guest Service Representative
MARRIOTT AT RESEARCH TRIANGLE PARK
04.2018 - Current
Branch Coordinator/Universal Banker
TRUIST BANK
12.2005 - 01.2025
Associates Degree - Accounting And Finance
Vance-Granville Community College
Associate of Applied Science - Accounting And Finance
Durham Technical Community College