Carmen Montanez
Port Saint Lucie
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Shipping Manager
Abbey Rose Antiques
02.2025 - 02.2026
- Pulled, verified, and packaged items for shipment.
- Determined most cost-effective procedures and routes for shipments.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Set up local, domestic and international shipments according to postal, shipper and foreign regulations.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Organized storage areas to optimize materials movements and minimize labor hours.
Assistant Store Manager
Prime Storage
10.2023 - 02.2025
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Customer Service Representative
Copart
07.2021 - 08.2023
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Assistant Store Manager
Valvoline Instant Oil
07.2019 - 05.2021
- Trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Created and maintained safe and secure work environments for employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
Education
Bachelor of Science - Information Technology
DeVry University
Chicago, IL12-2026
Associate of Applied Science - Information Technology
DeVry University
Chicago, IL03-2025
Skills
- Materials inspections
- Shipment reconciliation
- Outbound shipping
- Shipment processing
- Inventory auditing
- Department housekeeping
- Account updating
- Complaint resolution
- Customer service
Timeline
Shipping Manager
Abbey Rose Antiques
02.2025 - 02.2026
Assistant Store Manager
Prime Storage
10.2023 - 02.2025
Customer Service Representative
Copart
07.2021 - 08.2023
Assistant Store Manager
Valvoline Instant Oil
07.2019 - 05.2021
Bachelor of Science - Information Technology
DeVry University
Associate of Applied Science - Information Technology
DeVry University