Carmen Abac
23592 Windsong 53G,CA
Summary
At Enterprise Rent-A-Car, spearheaded initiatives that significantly enhanced customer satisfaction, adeptly handling complex issues and implementing strategic changes based on feedback. Expertise in complaint resolution and organizational skills, coupled with a calm demeanor under pressure, drove positive outcomes and improved team performance through targeted training programs. Professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Enterprise Customer Service Senior
Enterprise Rent-A-Car
03.2023 - Current
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Analyzed customer feedback to identify areas for improvement and implemented necessary changes.
- Managed high-stress situations calmly, ensuring positive outcomes for both customers and the company.
- Implemented new training programs to increase employee knowledge and performance levels.
Education
Bachelor of Science - Child And Adolescent Development
Cal State University of Fullerton
Fullerton, CA05.2026
Associate of Arts - Child And Adolescent Development
Saddleback College
Mission Viejo, CA05.2024
Skills
Complaint Handling
Escalation procedures
Live chat support
Customer Service
Multitasking
Calm and Professional Under Pressure
Reliability
Organizational Skills
Phone Etiquette
Timeline
Enterprise Customer Service Senior
Enterprise Rent-A-Car
03.2023 - Current
Bachelor of Science - Child And Adolescent Development
Cal State University of Fullerton
Associate of Arts - Child And Adolescent Development
Saddleback College
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