Carmen Abbas
OWINGS MILLS
Summary
Operations Coordinator with strong attention to detail and expertise in managing internal and external communications. Proficient in administrative and clerical procedures, ensuring smooth operations. Demonstrates adaptability to changing schedules while maintaining accurate financial tracking to keep projects within budget.
Overview
9
9
years of professional experience
Work History
Operations Coordinator for Nonprofit
Lifebridge Health/Center for Hope
Baltimore
12.2024 - Current
- Streamlined service delivery by facilitating interdepartmental communication.
- Coordinated daily operations to optimize patient services in healthcare environment.
- Implemented process improvements, enhancing overall operational efficiency.
- Managed inventory by tracking supplies and executing orders as required.
- Organized and executed operational processes to ensure smooth workflows.
- Aligned organizational missions, goals, and vision with operational initiatives for professional service delivery.
Language Services Specialist
Mayor's Office of Immigrant Affairs
Baltimore
09.2023 - 05.2024
- Analyzed client feedback to refine language services, leading to noticeable gains in customer satisfaction and retention.
- Streamlined service processes, implementing new tools that increased efficiency and significantly reduced turnaround times for requests.
- Established partnerships with key stakeholders, aligning service initiatives with organizational goals and enhancing community engagement.
- Orchestrated language service improvements, achieving substantial gains in client satisfaction through enhanced communication strategies.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved customer inquiries swiftly, leading to noticeable gains in satisfaction scores and reduced complaint escalation rates.
- Utilized a troubleshooting resolution tree to streamline problem-solving, enhancing efficiency in addressing technical issues.
- Investigated and clarified social security and Medicare questions, ensuring accurate information delivery and compliance with regulations.
- Educated clients on benefits and claims processes, empowering them to make informed decisions while improving overall service quality.
- Delivered empathetic customer service, building trust and rapport while effectively addressing client inquiries and concerns.
Customer Service Agent
Social Security Administration
Baltimore
09.2019 - 04.2022
- Streamlined operational processes to enhance service delivery, achieving noticeable improvements in client satisfaction and engagement.
- Maintained accurate records of program activities, ensuring compliance with regulations and facilitating effective reporting to stakeholders.
- Provided support and guidance to team members, cultivating a positive work environment that encouraged collaboration and professional growth.
- Developed and implemented new tracking systems for program activities, ensuring compliance and improving reporting accuracy for stakeholders.
- Maintain brand standards, greet customers, and keep continual front coverage.
- Served as billing coordinator and support Center for Hope administrative and clerical tasks.
- Maintained meticulous records of program activities, ensuring regulatory compliance and streamlining reporting processes for stakeholders.
- Coordinated administrative tasks, including billing and supply management, to streamline operations and enhance overall efficiency.
- Fostered a positive work environment that encouraged collaboration, innovation, and continuous improvement among team members.
- Established solid partnerships with key stakeholders throughout the organization to ensure seamless service delivery and alignment with company objectives.
- Cultivated a collaborative environment that empowered team members to share insights, enhancing overall service quality and morale.
- Managed high-volume workloads, ensuring timely completion of projects and achieving measurable improvements in service delivery.
Executive Assistant
Baltimore County Government / Department of Aging
Towson
02.2017 - 01.2019
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Assisted in the preparation of County Legislation.
- Fostered a collaborative environment by training new hires, enhancing team cohesion, and ensuring consistent adherence to industry standards.
- Streamlined documentation processes, leading to marked improvements in compliance and reducing retrieval times for critical records.
- Assisted senior leadership with operational management, improving workflow, and supporting strategic decision-making to enhance service delivery.
- Maintained accurate physical and digital records, ensuring compliance with regulations and facilitating smooth information access for all departments.
Education
Bachelor of Arts - COMMUNICATION STUDIES
Towson University
01.2026
ASSOCIATE OF ARTS - HUMAN RESOURCE MANAGEMENT
Strayer University
Baltimore, MDSkills
- Data Analysis
- Project Management
- Team Leadership
- Compliance Management
- Stakeholder Relations
- Customer Engagement
- Process Improvement
- Administrative management
- Vendor engagement
Timeline
Operations Coordinator for Nonprofit
Lifebridge Health/Center for Hope
12.2024 - Current
Language Services Specialist
Mayor's Office of Immigrant Affairs
09.2023 - 05.2024
Customer Service Agent
Social Security Administration
09.2019 - 04.2022
Executive Assistant
Baltimore County Government / Department of Aging
02.2017 - 01.2019
Bachelor of Arts - COMMUNICATION STUDIES
Towson University
ASSOCIATE OF ARTS - HUMAN RESOURCE MANAGEMENT
Strayer University