Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

CARMEN ABERSOLD

Riverside ,CA

Summary

Professional individual with 10+ years of progressive experience in Management in all facets of customer relationship management, operations management, human resources management, and program implementation. Instrumental in streamlining processes, enhancing productivity levels, and implementing training solutions. Highly skilled in collaborating with organization members to achieve Company and State compliance procedures. Multi-lingual in English and Spanish.

Overview

12
12
years of professional experience

Work History

General Manager

ULTA BEAUTY
Corona, CA
01.2016 - 04.2022
  • Responsible for recruiting, sourcing, and hiring top talent
  • Utilized Mid/Max wage information and GEO zone reporting to process job offers
  • Sourced talent by recruiting from ATS, Cosmetology schools, Social Media Platforms, Job Fairs, and Referrals
  • Processed all new hire documents, I-9’s, and benefit enrollments
  • Trained multi-unit management and teams at new locations to fill various roles
  • Facilitated all new hire training to ensure compliance with the organization’s standard operating practices and California labor laws
  • Tracked associate training process and communicated progress to human resources
  • Focused on talent development, succession planning bench strength
  • Successfully flexed leadership style to ensure managers and associates received effective and individual coaching and training
  • Elevated teams' awareness on diversity, inclusion, and equity through ongoing training
  • Focused on continuous improvement by embracing, and leading change of new company
  • Initiatives, standard operating systems, and technology upgrades by influencing adoption
  • Achieved 97% associate participation on engagement survey
  • Grew associate engagement through implementation of associate recognition program
  • Experienced holding difficult coaching conversations through situational leadership
  • Investigated associate grievances with a sense of urgency to find resolution
  • Reconciled associate time keeping utilizing Kronos Workforce Management
  • Performed yearly performance appraisals and evaluations
  • Conducted terminations, disciplinary documentations with confidentiality, and discretion
  • Basic knowledge of leave of absence policy, workers compensation, OSHA, & General Liability.

Cosmetic Department Manager

MACY’S
Palm Desert, CA
02.2013 - 12.2016
  • Increased sales by 13% over LY by hosting events through community involvement and creativity
  • Responsible for sourcing talent, hiring, and staffing
  • Supervised cosmetic team composed of 52-80 beauty advisors
  • Ensured Omni channel compliance occurred daily
  • Drove customer loyalty programs to ensure repeat clientele
  • Fostered an open-door policy to create an engaged culture
  • Conducted yearly appraisals, weekly performance conversations, and implemented action plans
  • Responsible for maintaining 20+ vendor partnerships through effective communication and collaboration to ensure alignment.

General Manager

BATH & BODY WORKS
San Bernardino, CA
10.2009 - 01.2012
  • Achieved double digit increases over LY sales
  • Facilitated daily training of product knowledge to the retail team
  • Responsible for sourcing talent, hiring, and staffing
  • Conducted new hire onboarding and training
  • Proven ability to motivate, inspire and influence a team to achieve company goals
  • Interpreted reporting data, business trends to react to business trends
  • Managed payroll budgets, expenses, and P&L
  • Achieved operational excellence through associate training, engagement, accountability, and strategic planning
  • Evaluated associate performance and performed annual reviews
  • Implemented and led new company initiatives.

Education

Bachelors - Business Management

University of Phoenix
2006

Skills

  • Communication/Collaboration
  • Business Acumen
  • Applicant Tracking Systems (ICMS)
  • Talent Development
  • Detail Oriented
  • Forecasting/Strategic planning
  • Training and Development
  • Risk Management/ Loss Prevention
  • Mediation & Problem Solving
  • Diversity/ Inclusion
  • Relationship Building
  • Microsoft Office Suite
  • Kronos
  • Recruiting & Retaining Talent
  • Zoom, Google and Teams Meetings

Timeline

General Manager

ULTA BEAUTY
01.2016 - 04.2022

Cosmetic Department Manager

MACY’S
02.2013 - 12.2016

General Manager

BATH & BODY WORKS
10.2009 - 01.2012

Bachelors - Business Management

University of Phoenix

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CARMEN ABERSOLD