CARMEN AGUILAR
South Gate,CA
Summary
Highly productive Claims Administrator known for efficient task completion and seamless workflow management. Possess specialized skills in claims processing, regulatory compliance, and dispute resolution, ensuring thoroughness and accuracy in all tasks undertaken. Excel at communication, problem-solving, and time management, crucial soft skills that contribute to successful outcomes in high-stakes environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Administrator
CILAJET AVIATION LLC
Gardena , CA
03.2017 - Current
- Scrutinized client claims to ensure all required information was provided.
- Recommended and communicated goals to help team excel against targets.
- Prepared detailed reports summarizing claim activity for management review.
- Performed quality assurance checks on all processed claims.
- Guided employees in handling difficult or complex problems.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Explained rights covered under warranty policies to customers.
- Coordinated with other departments to resolve complex issues related to claims processing.
- Supported customers, partners, and agents with online claims.
- Resolved customer complaints or answered customers' questions.
- Negotiated on claim estimates for final approval.
- Located vendors across the state for repairs or replacement to be completed
Education
COLLISION/REPAIR EDUCATION
I-CAR ACADEMY
CALIFORNIA 09-2024
Business Administration
Phoenix University
Riverside, CASkills
- Deadline oriented
- Information verification
- Customer communication
- Follow-up skills
- Confidentiality
- Microsoft office
- Claims auditing
- Settlement negotiation
- Claims processing
- Assertiveness
- Scheduling
- Schedule coordination
- Attention to detail
- Coordinate schedules
- Interpersonal communication
- Budget management
- Self motivation
- Adaptability and flexibility
- Teamwork
- Problem-solving
- Complex Problem-solving
Affiliations
CULTURAL FESTIVAL AND EVENT PLANNERS
Certification
- ICAR CERTIFICATION COLLISON REPAIR
Languages
Spanish
Professional
LATIN MUSIC PROMOTOR AND CULTURAL EVENTS
- HAVE BEEN COORDINATING LATIN FESTIVALS FOR 7YEARS, ALSO PROMOTING NEW LATIN ARTIST.
- VOLUNTEERING AND CORDINATIONG THE VETERIANS LATIN GALA EVENTS
- VOLUNTEER FOR THE THANKSGIVING AND CHRIITMAS TOY EVENTS AND VET. HOMELESS FUNDRAISERS
References
References available upon request.
Timeline
Claims Administrator
CILAJET AVIATION LLC
03.2017 - Current
COLLISION/REPAIR EDUCATION
I-CAR ACADEMY
Business Administration
Phoenix University
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