Carmen Aponte
Lyndhurst
Summary
Dynamic Talent Acquisition Specialist skilled in enhancing recruitment strategies and driving team performance. Proven record in managing large-scale hiring events and improving customer satisfaction through effective training and staff engagement. Committed to fostering a collaborative environment that meets organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Talent Acquisition Specialist
AX9 Security
03.2021 - Current
- Led hiring initiatives for large-scale events including Super Bowl, Academy Awards, music festivals, and FIFA World Cup, ensuring alignment with staffing needs.
- Coordinated job fairs and recruitment events to effectively showcase company opportunities and attract top talent.
- Creating job ads for specific positions via Indeed, Zip Recruiter, LinkedIn.
- Using ATS Systems such as Paycom, ADP.
- Sourcing Manager. Ensure hired staff meet requirements and standards.
- Assisted management in Events Department by coordinating scheduling and processing payroll, enhancing operational efficiency.
- Interacted daily with hundreds of security guards to address concerns and provide support.
- Assisting in handling escalations such as complaints, performance memos, issues with pay checks, questions about personal time.
- Making sure everyone is compliant with Labor Laws and Regulations.
- Conducting open house, job fairs.
- Utilizing Excel for overtime, expense, hourly reports.
- Managed third-party vendors providing recruitment services.
Cafe Supervisor
Restaurant Associates
08.2012 - 10.2021
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Motivated 25-member team to execute exceptional level of service, leading to 75% increase in repeat customers.
- Resolved and investigated service and food quality complaints, maintaining customer satisfaction and loyalty.
- Optimized profits by controlling food, beverage and labor costs.
- Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Ensured compliance with health and safety regulations at all times.
- Ensured cleanliness and organization of the cafe to meet health inspection standards.
- Participated in weekly management meetings to discuss performance metrics and strategic planning.
- Optimized the use of POS systems to track sales data and identify trends.
- Collaborated with kitchen staff to streamline food preparation processes, enhancing service speed and efficiency.
- Trained new employees on company policies, procedures, and customer service standards.
- Recommended menu changes based on customer feedback and market trends, improving overall customer experience.
- Assessed staffing needs and recruited new staff using newspaper advertisements, job fairs and social media.
- Secured daily cash by verifying totals and making nightly deposits.
- Monitored self-checkout systems and provided assistance or intervention.
Assistant Store Manager
Sweetgreen
04.2019 - 04.2021
- Managed and mentored team of 40 employees.
- Supervised and trained 15+ employees in customer service, sales and inventory management.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Facilitated talent development of associates through coaching and training to improve overall team performance.
- Managed opening and closing procedures, recommending changes that streamlined daily operations.
- Scheduled staff, planned work assignments, and monitored employee performance.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Collaborated with store manager to plan and execute seasonal promotions, increasing foot traffic during key sales periods.
- Managed store inventory levels and stock replenishment.
- Established and maintained accurate records of inventory and sales.
- Managed store budget and monitored expenses.
Administration Assistant
Ernst Young
03.2019 - 01.2020
- Drafted agendas, recorded minutes and created documents for meetings.
- Produced highly accurate internal and external letters and memoranda.
- Coordinated travel arrangements, including airfare, hotel, and ground transportation, to support seamless executive travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed accounts payable and receivable, supporting financial operations for office with annual revenue of $1.5 million.
- Scheduled meetings, events, and interviews for six executive employees.
- Answered inquiries, provided direction, and screened over 50 daily callers to ensure timely response and resolution.
- Systematized and overhauled four filing systems of paper and electronic documents.
- Organized and reconciled expense reports for executive team of 12, ensuring timely payment and accurate financial tracking.
Store Manager
Juice Press
09.2015 - 03.2019
- Developed new store location from ground up by hiring and training efficient team.
- Led a team of 15 sales associates, providing coaching and training to improve sales performance.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed HR functions including recruitment, hiring, training, payroll, scheduling, and cash handling to support operational needs.
- Monitored scheduling, purchases and expenses to achieve quarterly budget targets.
- Managed inventory levels to reduce excess stock by 10% and increase inventory turnover rate by 5 times.
- Developed and implemented inventory control systems.
- Devised processes to boost long-term business success and increase profit levels.
- Implemented strategies that enhanced store traffic and customer engagement.
- Developed and implemented strategies to increase customer loyalty.
- Analyzed financial data to identify opportunities for cost savings.
- Built strong relationships with vendors to negotiate better terms, resulting in a 20% decrease in cost of goods sold.
- Mitigated business risks by working closely with staff members and assessing performance.
- Collaborated with other store managers to share best practices.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Education
BBA - Film Production
CUNY SCHOOL OF PROFESSIONAL STUDIES
Online12-2027
Skills
- Talent acquisition
- Recruitment and Hiring
- Candidate Sourcing
- Diversity Hiring
- Employer Branding
- Candidate Experience
- Recruitment Compliance
- Recruitment Analytics
- Recruitment Reporting
- Recruitment Budgeting
- Recruitment Workflow
- Talent Optimization
- Talent Planning
- Talent Operations
- Onboarding Strategy
- Training delivery
- Employee Development
- Staff Management
- Team Collaboration
- Project Coordination
- Stakeholder Engagement
- HR Administration
- HR Metrics
- HR System Optimization
- Interview Scheduling
- Interview Techniques
- Candidate Networking
- Sales and marketing
- Business Development
- Workforce Allocation
- Process Improvement
- Attention to detail
- Organizational skills
- Task Prioritization
- Negotiation Skills
- Problem-solving skills
- Hiring Events
- Microsoft Excel
- Recruitment Workflow
- Interview Techniques
- Candidate Networking
- Negotiation Skills
- Recruitment Tracking
- Recruitment Reporting
Certification
- Food Handler's License
- SORA License
- E-verify Certified
Languages
- Spanish
- English, Native
- Spanish, Native
Timeline
Talent Acquisition Specialist
AX9 Security
03.2021 - Current
Assistant Store Manager
Sweetgreen
04.2019 - 04.2021
Administration Assistant
Ernst Young
03.2019 - 01.2020
Store Manager
Juice Press
09.2015 - 03.2019
Cafe Supervisor
Restaurant Associates
08.2012 - 10.2021
BBA - Film Production
CUNY SCHOOL OF PROFESSIONAL STUDIES