Carmen Aviles Carralero
Miami Beach,USA
Summary
Experienced with leading housekeeping teams to maintain cleanliness and order. Utilizes strong organizational skills and attention to detail to ensure pristine environment. Track record of effective team management and problem-solving in dynamic settings.
Overview
12
12
years of professional experience
Work History
Housekeeping Supervisor
The Goodtime Hotel
01.2025 - Current
- Supervised daily housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
- Trained and mentored new staff on established cleaning protocols and safety procedures.
- Collaborated with management to address guest feedback, enhancing overall service delivery.
- Streamlined inventory management processes for cleaning supplies, reducing waste and costs.
- Coordinated special projects, including seasonal deep cleanings, improving operational effectiveness.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
Housekeeping Supervisor
Eden Roc Miami Beach
06.2023 - 01.2024
- Supervised daily housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
- Trained and mentored new staff on established cleaning protocols and safety procedures.
- Developed and implemented efficient scheduling strategies to optimize workforce productivity.
Housekeeping Supervisor
Royal Palms Hotel
07.2019 - 01.2022
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
Housekeeping Supervisor
The Riu Hotel
01.2019 - 01.2022
- Supervised daily housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
- Trained and mentored new staff on established cleaning protocols and safety procedures.
- Streamlined inventory management processes for cleaning supplies, reducing waste and costs.
- Collaborated with management to address guest feedback, enhancing overall service delivery.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
Housekeeping Supervisor
The Lenox Hotel
01.2017 - 12.2018
- Supervised daily housekeeping operations to ensure high standards of cleanliness and guest satisfaction.
- Trained and mentored new staff on established cleaning protocols and safety procedures.
- Developed and implemented efficient scheduling strategies to optimize workforce productivity.
- Conducted regular inspections to maintain quality control and compliance with health regulations.
Housekeeping Supervisor
Holiday Inn Hotel
01.2017 - 12.2018
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Adhered to safety protocols by enforcing proper equipment usage.
- Implemented new cleaning processes and team strategies to reduce necessary man-hours by [Number] hours per week.
Housekeeper
1 Hotel South Beach
02.2014 - 12.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Dusted picture frames and wall hangings with cloth.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
Associate of Science -
Professional Master in Hotel Management
Miami, FL04.2022
Associate of Science -
Construction Technology
Holguin, Cuba07.1990
Skills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
Additional Information - Computer Systems
I have worked with the following housekeeping system software:
Opera
ONQ
Room Master
Hot sos
Timeline
Housekeeping Supervisor
The Goodtime Hotel
01.2025 - Current
Housekeeping Supervisor
Eden Roc Miami Beach
06.2023 - 01.2024
Housekeeping Supervisor
Royal Palms Hotel
07.2019 - 01.2022
Housekeeping Supervisor
The Riu Hotel
01.2019 - 01.2022
Housekeeping Supervisor
The Lenox Hotel
01.2017 - 12.2018
Housekeeping Supervisor
Holiday Inn Hotel
01.2017 - 12.2018
Housekeeper
1 Hotel South Beach
02.2014 - 12.2016
Associate of Science -
Construction Technology
Associate of Science -
Professional Master in Hotel Management