CARMEN BAYLESS
Beaumont
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Disneyland. Proven ability to enhance guest experiences through effective problem-solving and teamwork. Proficient in cash handling and maintaining organized environments, consistently achieving high levels of satisfaction and operational efficiency. Flexible and reliable team player ready to contribute.
Overview
14
14
years of professional experience
Work History
Amusement Park Employee
Disneyland
Anaheim, CA
08.2009 - 06.2023
- Assisted guests with inquiries and provided information on park attractions.
- Maintained cleanliness and organization of assigned areas throughout the park.
- Assisted guests with purchases and stocked shelves, and closed out registers at end of night.
- Supported team members during peak hours by efficiently managing guest flow.
- Engaged with guests to enhance their experience and resolve concerns promptly.
- Participated in training sessions to learn operational procedures and safety guidelines.
- Built and established positive relationships with patrons, team members and supervisors.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Left and Returned During the years of 2009-2023. Seasonal job. Longest hiatus was during Covid.
Data Entry Clerk
Dyer Health
Tucson, AZ
10.2021 - 01.2022
- Entered patient data into electronic health record systems with high accuracy and attention to detail.
- Maintained organized files and ensured timely retrieval of information for healthcare providers.
- Conducted quality checks on data entries to identify and correct discrepancies in records.
- Collaborated with team members to streamline data entry processes, enhancing overall efficiency.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Maintained files, records, and chronologies of entry activities.
- Managed and organized documents for data entry tasks.
- Updated and maintained customer information, documents and records.
Server
Cascades Senior Living
Tucson, AZ
07.2021 - 09.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to optimize service flow and menu accuracy.
- Trained new servers on procedures and customer interaction techniques.
- Implemented suggestions to enhance guest satisfaction and dining experience.
- Monitored dining area for cleanliness and organization, addressing issues promptly.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Delivered food and drinks to rooms.
Packaging Handler
Amazon
Beaumont, CA
11.2020 - 02.2021
- Operated packaging machinery to ensure efficient product assembly and timely output.
- Inspected packaged goods for quality assurance, identifying defects and ensuring compliance with specifications.
- Collaborated with team members to streamline workflow processes, enhancing overall productivity in packaging operations.
- Maintained a safe work environment through diligent adherence to safety protocols and guidelines.
- Supported warehouse inventory management, accurately tracking incoming and outgoing shipments for efficient restocking and distribution.
- Labeled packages with appropriate shipping information for accurate deliveries.
- Followed packing processes to increase speed and accuracy.
- Followed safety protocols to prevent accidents and injuries.
- Assembled packages according to meet specific customer requirements.
- Reviewed orders by inspecting labeling, packaging, and contents.
- Loaded and unloaded items from production line.
- Utilized adhesive labels and other materials to package items.
- Placed items into bags, boxes or other containers.
- Assembled boxes, cartons and containers to package items.
- Cleaned and maintained production area and equipment.
- Sorted and stacked finished items.
- Loaded items onto conveyor belts and pallets.
- Packaged fragile items with cushioning material.
Festival Worker
Greek Festival, Tennis and LaCrosse Festivals
Palm Desert & Indian Wells, CA
02.2020 - 02.2020
- Operated machinery to ensure efficient production workflows and meet daily output targets.
- Served food and Drinks to Customers.
- Worked Entrance and Exits to Events.
- Implemented process improvements that streamlined operations, reducing waste and enhancing productivity.
- Worked events on different weekends in 2020.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
Flow Team Member
Burlington
Palm Springs, CA
08.2018 - 03.2019
- Processed incoming merchandise efficiently to maintain inventory flow and organization.
- Collaborated with team members to optimize stock placement and retrieval processes.
- Monitored product displays for compliance with company standards and customer engagement.
- Assisted in training new team members on operational procedures and safety protocols.
- Contributed to a positive work environment through effective communication and collaboration with team members.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Unloaded packages from incoming trucks to inspect contents.
- Unloaded freight upon arrival in warehouse, stocking all items in proper locations.
- Assisted in improving store appearance by restocking shelves, organizing displays, and maintaining cleanliness standards.
- Kept work areas neat, clean and free from debris.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Interacted with guests in friendly and knowledgeable way.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Education
Associate of Applied Science - Business
College of The Desert
Palm Desert, CA05-2023
No Degree - Medical And Business Certificates
College of The Desert
Palm Desert, CA05-2023
Skills
- Positive attitude
- Strong work ethic
- Teamwork
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Customer assistance
- Multitasking
- Problem-solving abilities
- Reliability
- Organizational skills
- Cash handling
- Safety procedures
- Crowd management
- Flexible schedule
- Computer literacy
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Data Entry Clerk
Dyer Health
10.2021 - 01.2022
Server
Cascades Senior Living
07.2021 - 09.2021
Packaging Handler
Amazon
11.2020 - 02.2021
Festival Worker
Greek Festival, Tennis and LaCrosse Festivals
02.2020 - 02.2020
Flow Team Member
Burlington
08.2018 - 03.2019
Amusement Park Employee
Disneyland
08.2009 - 06.2023
Associate of Applied Science - Business
College of The Desert
No Degree - Medical And Business Certificates
College of The Desert