Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carmen Berteaux

Ferron

Summary

Skilled writing professional with focus on delivering impactful content for either technical documentation or marketing work. Adept at team collaboration, ensuring reliable and flexible support in dynamic environments. Experienced with creating detailed technical documentation that enhances user understanding and operational efficiency. Utilizes clear and concise language to communicate complex information effectively. Pursuing new professional challenges and interested in learning more skills along the way.

Overview

15
15
years of professional experience

Work History

Knowledge Base Specialist

Solutionreach, Inc.
05.2021 - 02.2025
  • Maintained information, procedures, and processes within the Knowledge Base.
  • Created and maintained reliable product and technical content for customers and company departments for all of Solutionreach's products.
  • Worked cross-functionally with Product, Engineering, and Customer Support to ensure knowledge is consistent across all teams.
  • Identified, created, and maintained content based on feedback and requests from customers and Support.
  • Regularly audited all articles to ensure accuracy and maintained consistent written and visual style.
  • Audited video training content and edited videos to update content.

Senior Newsletter Specialist

Solutionreach, Inc.
06.2019 - 05.2021
  • Created attractive and functional newsletters to fit the needs of the customers.
  • Recreated the prebuilt templates and revamped the newsletter library so the templates were more user friendly and worked within the Solutionreach newsletter editor.
  • Tracked issues with understanding the newsletter editor, and created and maintained an FAQ database to help Support representatives.

Newsletter Specialist

Solutionreach, Inc.
07.2014 - 06.2019
  • Designed custom newsletters for Solutionreach clients using HTML and Photoshop.

Customer Success Repesentative

Solutionreach, Inc.
07.2012 - 07.2014
  • Quickly resolved customer questions and issues with Solutionreach platform and synchronization program.

Photo Scan Technician

Shoebox Memories
01.2012 - 07.2012
  • Scanned and archived customers’ photos, documents, and slides in a quick and efficient manner.
  • Worked in customer homes and maintained own work ethic.

Sales Associate

Tie One On
06.2010 - 07.2012
  • Advised customers on style, color, and design.
  • Managed online orders and shipping.

Education

Associate of Arts - Digital Media

Utah Valley University
Orem, UT
05.2014

Skills

  • Adobe Photoshop
  • Web design and HTML
  • Project Management
  • Microsoft Suite
  • Cross-functional collaboration
  • Technical writing

Timeline

Knowledge Base Specialist

Solutionreach, Inc.
05.2021 - 02.2025

Senior Newsletter Specialist

Solutionreach, Inc.
06.2019 - 05.2021

Newsletter Specialist

Solutionreach, Inc.
07.2014 - 06.2019

Customer Success Repesentative

Solutionreach, Inc.
07.2012 - 07.2014

Photo Scan Technician

Shoebox Memories
01.2012 - 07.2012

Sales Associate

Tie One On
06.2010 - 07.2012

Associate of Arts - Digital Media

Utah Valley University

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Carmen Berteaux