Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Carmen Boykin

Chandler,AZ

Summary

Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 20 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Loan Coordinator

Bank Of America
12.2021 - Current
  • Enhanced loan processing efficiency by streamlining documentation and communication between departments.
  • Reduced application errors by implementing thorough pre-screening procedures for loan applicants.
  • Improved customer satisfaction with timely status updates and transparent communications during the loan process.
  • Expedited loan approvals by collaborating closely with underwriters to address concerns and provide necessary information.

Loss Mitigation Specialist

Shellpoint Mortgage Servicing
02.2019 - 11.2021
  • Reduced delinquency rates by implementing effective loss mitigation strategies and closely monitoring portfolio performance.
  • Improved client satisfaction levels by providing prompt and efficient assistance in resolving financial challenges.
  • Conducted comprehensive loan reviews, identifying opportunities for modifications and alternative repayment plans.
  • Collaborated with cross-functional teams to develop and implement new loss mitigation processes, enhancing operational efficiency.

Short Sale Specialist

Bank Of America
01.2018 - 12.2018
  • Streamlined the short sale process by effectively communicating with lenders, buyers, and sellers.
  • Expedited approval times for short sale transactions through diligent document preparation and submission.
  • Negotiated favorable terms with lenders on behalf of clients by leveraging market knowledge and strong communication skills.
  • Improved client satisfaction by providing timely updates and maintaining open communication throughout the process.

Loss Mitigation Underwriter

Bank Of America
01.2010 - 01.2018
  • Reduced loan delinquencies by implementing effective loss mitigation strategies and solutions.
  • Enhanced customer retention through proactive communication and negotiation of alternative payment plans.
  • Collaborated with borrowers to obtain required financial documents for accurate underwriting analysis.
  • Streamlined the underwriting process, resulting in faster decision-making and timely loss mitigation resolutions.

Education

Associate of Arts - Extensive Coursework in Accounting And Finance

Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ
12.2017

Skills

  • Loan Approvals
  • Debt-to-Income Ratios
  • Loan Documentation
  • Pipeline Management
  • Employment Verification
  • Loan Processing
  • Credit Analysis

Accomplishments

Received Bronze Performance Award for ranked in top 10% for performance

Facilitated 200+ incoming customer inquires daily providing loan information and resolving issues

Timeline

Loan Coordinator

Bank Of America
12.2021 - Current

Loss Mitigation Specialist

Shellpoint Mortgage Servicing
02.2019 - 11.2021

Short Sale Specialist

Bank Of America
01.2018 - 12.2018

Loss Mitigation Underwriter

Bank Of America
01.2010 - 01.2018

Associate of Arts - Extensive Coursework in Accounting And Finance

Maricopa Community Colleges - Rio Salado Community College

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Carmen Boykin