Carmen Bravo
Bronx,New York
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
15
15
years of professional experience
Work History
Community Health Worker Supervisor
Jacobi Hospital
The Bronx, NY
11.2021 - Current
- Helped vulnerable individuals navigate complex healthcare system.
- Planned, assigned and directed work, as well as evaluated employee performance.
- Used coordination and planning skills to achieve results according to schedule.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team-building activities to enhance working relationships.
- Led projects and analyzed data to identify opportunities for improvement.
- Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
Public Health Advisor
NYC Health + Hospitals
Bronx, NY
06.2020 - 11.2021
- Communicate with documented COVID-19 patients and other exposed persons via phone call, text, e-mail, and community visits.
- Investigate and identify confirmed and suspected Covid-19 cases, also documenting potentially affected contacts.
- Notify and interview individuals to ascertain novel Covid-19 exposure levels.
- Provide educational and informational resources regarding isolation policies and quarantine measures.
- Perform record-keeping by logging client information within secure contact-tracing software.
- Lead and train colleagues for Accelerated Contact Tracing/ Pop-up Testing sites
- Join colleagues in several NYC boroughs for canvassing
- Call over 100+ clients in the community with information on where they can receive the Covid-19 vaccination.
Patient Access Representative (Appointment Desk)
Union Community Health Center
Bronx, NY
01.2008 - 06.2020
- Placed and received 100-150 phone calls daily, take messages and transfer callers to the appropriate department and personnel.
- Collected demographics for new patients and made appointments for patients based on the services needed.
- Verified patients' health insurance coverage prior to their appointment, made sure the insurance was active and that the medical doctor of the clinic was assign to the insurance.
- Assisted patients with appointment requests via patient portal, respond to 10+ appointment request daily.
- Outreached to patients for routine test exams and give report of the outreach list to management.
- Created Emblem Hip referrals for patients who had upcoming specialty doctor appointments and faxed the referral electronically to the proper location.
- Created patient cases to be sent via email to physicians regarding needed medication and patients concerns.
- Assisted management in managing the appointment desk staff.
Patient Access Representative
St Barnabas Hospital
Bronx, New York
01.2007 - 01.2008
- Registered 30+ patients daily for medical services; made follow up appointments after discharge.
- Registered patients for Gastroenterology, Cardiology, Orthopedics, Allergy and Asthma, Osteopathic Manipulative Therapy, made follow up appointments.
- Answered phone calls and transferred to the appropriate personnel within the department.
- Faxed patients' referrals to pain management department for initial appointments.
- Distributed corresponding mail within the medical department
- Attend morning meeting and devised strategies for minor issues within the department.
Education
Master of Arts - Health Education And Promotion
Lehman College Of The City University Of New York
The Bronx, NY05.2022
Bachelor of Science - Health Services Administration
Lehman College Of The City University Of New York
Bronx, New York05.2020
Skills
- Knowledge of Microsoft Office
- Software: Allscripts, HBOWEM, Salesforce, Redcap, Epic
- Bilingual-English and Spanish, 45 WPM
- Flexible & Adaptable
- Computer proficiency
- Training and mentoring
- Strategic planning
- Project Management
- Multitasking Abilities
- Analytical and Critical Thinking
- Team Building
Timeline
Community Health Worker Supervisor
Jacobi Hospital
11.2021 - Current
Public Health Advisor
NYC Health + Hospitals
06.2020 - 11.2021
Patient Access Representative (Appointment Desk)
Union Community Health Center
01.2008 - 06.2020
Patient Access Representative
St Barnabas Hospital
01.2007 - 01.2008
Master of Arts - Health Education And Promotion
Lehman College Of The City University Of New York
Bachelor of Science - Health Services Administration
Lehman College Of The City University Of New York