Carmen Brechtelsbauer
Richmond,VA
Summary
A hard-working individual who does well in communicating, organization, and fast-paced environments. Accurately takes orders and prepares food items to satisfy customers. Assists servers by collecting payments, issuing receipts and setting tables. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
2
2
years of professional experience
Work History
Baking Assistant
Lisa Johnson (Coastal Cakes & Catering)
05.2023 - 08.2023
- Produced consistently high-quality baked goods for customers.
- Frosted and iced cakes.
- Baked cheesecakes and tarimasu.
- Operated and maintained bakery equipment, including ovens and mixers.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared recipe ingredients by washing, cutting, and measuring.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Thoroughly washed dishes and baking tools after use.
Dunkin' Donuts Crew Member
Dunkin' Donuts
05.2022 - 04.2023
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Brewed coffee and tea and changed out drink station syrups.
Restaurant Hostess
The Beach Pub
05.2021 - 08.2021
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Prepared dining room for service by cleaning, organizing tables and placing table settings.
- Collected information from arriving customers to seat groups or place them on a waitlist.
- Checked in with servers to confirm preparedness before seating customers.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Accommodated special seating requests for guests to enhance satisfaction.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers to cash out customers.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Frank W. Cox High School
Virginia Beach, VA06.2023
Skills
- Product Wrapping and Packaging
- Cash Register Operations
- Strong Organizational Skills
- POS Systems Operations
- Team Contribution
- Serve Customers
- Willingness to Learn
- Speaking
- Workplace Efficiency
- Good, Friendly Communication with Customers
Timeline
Baking Assistant
Lisa Johnson (Coastal Cakes & Catering)
05.2023 - 08.2023
Dunkin' Donuts Crew Member
Dunkin' Donuts
05.2022 - 04.2023
Restaurant Hostess
The Beach Pub
05.2021 - 08.2021
High School Diploma -
Frank W. Cox High School
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