Carmen Calvanese
Anaheim,CA
Summary
Resourceful Warranty Manager known for high productivity and efficient task completion. Skilled in claims processing, policy development, and customer service management. Brings strong problem-solving, negotiation, and communication skills to tackle challenges effectively and maintain positive relations with both customers and team members. Excel at managing time-sensitive tasks and making informed decisions to uphold company reputation and customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Warranty Manager
Natcap
Irvine, CA
10.2013 - Current
- Developed training materials for staff members responsible for managing customer inquiries about warranties.
- Maintained records of all product warranties and associated documentation.
- Advised internal teams on best practices for minimizing risk associated with issuing extended warranties on products offered by the company.
- Assigned work and monitored performance of project personnel.
Waste Management Specialist
Waste Managment
Sterling, VA
06.2009 - 09.2013
- Followed DOT regulations when driving commercial motor vehicles.
- Performed pre-trip inspections on assigned vehicle according to company policy.
- Regularly communicated with dispatch regarding route progress and changes as needed.
- Maintained professional appearance and attitude at all times while representing the company.
- Loaded and unloaded recycle bins onto the truck using a hydraulic lift.
Education
Associate of Arts - Computer And Information Systems Security
University of Phoenix
Fairfax, VA06-2007
Skills
- Employee Performance Evaluations
- Customer Relationship Management (CRM)
- Staff Supervision
- Staff training and development
- Staff Management
- Closing and contract negotiations
- Team motivation
Certification
- CDL License
- Certified Nurses Aid certificate ( 2004 )
Timeline
Warranty Manager
Natcap
10.2013 - Current
Waste Management Specialist
Waste Managment
06.2009 - 09.2013
Associate of Arts - Computer And Information Systems Security
University of Phoenix
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