Carmen Carothers
Walgreens
Memphis,TN
1
Language
1
Certification
11
years of professional experience
Proactive customer service professional with extensive experience in enhancing customer satisfaction through personalized assistance and efficient problem resolution. Demonstrated ability to manage inquiries and deliver tailored solutions, fostering loyalty and repeat business. Skilled in team collaboration, achieving sales targets through effective communication and engagement. Committed to creating positive customer experiences and driving organizational success.
Work History
Pharmacy Technician
3 Months- Processed prescriptions accurately, verifying patient information, dosage, and insurance coverage.
- Prepared medication orders, counting, labeling, and packaging prescriptions for pharmacist review.
- Resolved insurance rejections by coordinating plan requirements and updating claim information.
- Assisted pharmacists with patient consultations, refill requests, and medication question routing.
Fashion Associate
4 Months- Assisted customers in selecting fashionable apparel and accessories that align with their personal style and needs.
- Maintained an organized and visually appealing sales floor to enhance the shopping experience.
- Collaborated with team members to achieve monthly sales targets and improve overall store performance.
- Participated in inventory management, including restocking merchandise and conducting regular counts.
Micro Fulfillment Center
9 Months- Managed daily operations within the fulfillment center to optimize workflow and enhance productivity.
- Oversaw quality control processes to ensure compliance with safety and regulatory standards.
- Cultivated a positive workplace culture focused on teamwork, efficiency, and continuous learning.
PSE Mail Processing Clerk
3 Months- Processed incoming and outgoing mail efficiently, ensuring timely delivery to meet service standards.
- Operated various mail processing equipment, including sorting machines and barcode scanners, to enhance operational productivity.
- Collaborated with team members to streamline workflows and improve overall mail processing efficiency.
Wheelchair Agent
4 Months- Provided excellent customer service to passengers requiring wheelchair assistance, ensuring a seamless travel experience.
- Assisted with the boarding and deboarding process for passengers with mobility challenges, fostering a welcoming environment.
- Coordinated with airline staff and ground crew to facilitate timely and efficient transport of passengers.
Customer Service Associate
2 Months- Developed a comprehensive understanding of product offerings to effectively address customer needs and enhance satisfaction.
- Delivered exceptional customer service by actively listening to customer inquiries and resolving issues promptly.
Customer Service
1 Month- Delivered exceptional customer service by addressing inquiries and resolving issues promptly and effectively.
- Provided product knowledge and support to customers, ensuring they were informed and satisfied.
- Managed escalated issues with professionalism, effectively diffusing challenging situations.
CCA ( City Carrier Assistant)
1 Month- Maintained accurate records of deliveries and pickups while adhering to postal regulations and safety protocols.
- Delivered mail and packages efficiently to designated routes, ensuring timely service and customer satisfaction.
Quality assurance
8 Months- Conducted exploratory testing to uncover potential issues that automated tests might not cover.
- Conducted comprehensive testing and evaluation of software applications to ensure adherence to quality standards and specifications.
- Developed and maintained detailed documentation of test plans, test cases, and defect reports to facilitate effective communication across teams.
Packager
1 Year 6 Months- Operated packaging machinery to ensure high-quality output and adherence to safety standards.
- Maintained accurate inventory records of packaged goods to streamline supply chain processes.
- Collaborated with team members to meet daily production targets and improve workflow efficiency.
handler
1 Year 6 Months- Collaborated with team members to achieve project goals.
- Managed daily operations and ensured smooth workflow.
- Facilitated communication between departments to enhance collaboration.
Sales associate
1 Year 5 Months- Delivered exceptional customer service, fostering positive relationships to enhance customer loyalty.
- Maintained an organized and visually appealing sales floor to enhance the shopping experience.
- Processed transactions efficiently, ensuring accuracy and adherence to company policies.
- Collaborated with team members to achieve daily sales targets and implement promotional strategies.
Education
High School Diploma
Certified Pharmacy Technician
- Non-Degree Program
- (e.g. Coursera certificate)
Skills
Quality Control - Expert
Self motivated learner - Advanced
Inventory Management - Expert
Customer Service Excellence - Expert
Customer Engagement - Expert
Communication Skills - Expert
Team Collaboration - Expert
Time Management - Expert
Adaptability - Expert
Problem Solving - Expert
Efficient multitasker - Advanced
Self motivated leaner - Advanced
Critical Thinker - Advanced
Computer literate - Expert
Accomplishments
- Passing the NHA
- Completed pharmacy technician program
- Certified pharmacy technician
Certification
- Certificate of completion from the Stepful program: 01/07/2026-04/26/2026
- National Healthcareer Association: 05/25/2026
- Certificate # B2F6S2Q6
Languages
English - Native
Interests
Continuing education in healthcare. Learning new pharmacy technologies.
Timeline
Pharmacy Technician
Walgreens
08.2026 - CurrentRead More
Fashion Associate
Walmart
11.2025 - 03.2026Read More
Micro Fulfillment Center
Walgreens Warehouse
01.2025 - 10.2025Read More
PSE Mail Processing Clerk
Post office
09.2022 - 12.2022Read More
Wheelchair Agent
Memphis International Airport
05.2022 - 09.2022Read More
Customer Service Associate
Walgreens
03.2022 - 05.2022Read More
Customer Service
GE Appliances
10.2021 - 11.2021Read More
CCA ( City Carrier Assistant)
United States Postal Service
08.2021 - 09.2021Read More
Quality assurance
FedEx Supplychain
06.2020 - 02.2021Read More
Packager
Smith & Nephew
12.2018 - 06.2020Read More
handler
Fedex
06.2017 - 12.2018Read More
Sales associate
Shiekh
02.2016 - 07.2017Read More
Stepful
Certified Pharmacy Technician
Read More
Hillcrest High School
High School Diploma
Read More
Personal Information
Title: Fashion Associate | PSE Mail Processing Clerk | Wheelchair Agent | Customer Service Associate | Micro Fulfillment Center | Customer Service | CCA (City Carrier Assistant) | Quality assurance | Packager | handler | Sales associate