Carmen Cedeno
Rahway,NJ
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
Work History
Equal Opportunity Specialist
Schifano Construction Corp.
Middlesex, NJ
09.2022 - Current
- Liaised between management and employees to deliver resolutions to problems and interpret compensation and benefits policies.
- Trained employees on equal opportunity laws and provided avenues for reporting violations.
- Improved regulatory compliance by identifying root causes for occurrences of non-compliance.
- Interviewed personnel involved in discrimination and equal rights complaints to collect information, outline grievances and mediate conflicts.
- Communicated with workers and supervisors about workplace adherence to laws, importance of statutes and ways to enhance compliance.
- Monitored complaint procedures to process and review complaints.
- Conducted surveys and evaluated findings to determine existence of systematic discrimination.
- Investigated civil and equal rights claims in workplace to identify just cases and pursue legally and personally satisfactory results.
- Reviewed company contracts to meet governmental equal opportunity provisions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Improved operations by working with team members and customers to find workable solutions.
- Performed audits and deep document reviews to verify compliance with applicable laws.
- Took notes on interviews and other workplace investigations, compiled records and organized documentation for cases.
Accounts Payable Specialist
Satec Global
Union, NJ
10.2019 - 09.2021
- Reconciled monthly statements and transactions to keep records accurate and current.
- Assisted with month-end and year-end closings to support accounting system accuracy.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
- Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
- Prepared and updated vendor files, tax documents and insurance information.
- Coded invoices and other records to maintain organized and accurate records.
- Handled high-volume invoice processing with minimal supervision.
- Liaised with vendors and customers to confirm information and address client issues.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Verified vendor accounts by reviewing documentation, rectifying issues and contacting account holders.
- Calculated month-end accrual entries for trade payables.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Office Coordinator
T Slack Environmental
Kenilworth, NJ
08.2016 - 09.2019
- Interacted with customers by phone, email or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Inputted new information into company's database , verifying accuracy and integrity of data prior to uploading.
- Prepared compliance reports and disseminated to upper management.
Installation Coordinator
ADT Security
Somerset , New Jersey
07.2015 - 11.2017
- Utilized Gant to maintain and update customer information, repair logs and inventory.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Prearranged equipment for production to keep tasks and workers on schedule.
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
- Verified system information for accuracy and integrity and filled in gaps by conducting research and reaching out to customers or internal personnel.
Education
Bachelor of Science -
Berkeley College
Woodbridge, NJ04.2020
Skills
- Recordkeeping Skills
- Conflict Resolution
- Customer Service
- Computer Skills
- Active Listening
- Good Work Ethic
- Reliable & Trustworthy
- Investigation Tactics
- Workshop Coordination
- Civil Rights Laws
- Flexible Schedule
- Team Management
- People Skills
- Friendly, Positive Attitude
- Supervision & Leadership
- Fluent in Spanish
- Organizational Systems
- EEO Investigations
- Administrative Oversight
- Invoice Preparation
- Office Management
Languages
Spanish
Full Professional
Spanish
Native or Bilingual
Timeline
Equal Opportunity Specialist
Schifano Construction Corp.
09.2022 - Current
Accounts Payable Specialist
Satec Global
10.2019 - 09.2021
Office Coordinator
T Slack Environmental
08.2016 - 09.2019
Installation Coordinator
ADT Security
07.2015 - 11.2017
Bachelor of Science -
Berkeley College