Carmen Chen
Herriman,UT
Summary
I’m an experienced professional in lab and management roles, skilled in precise blood draws and sample processing while adhering to HIPAA guidelines. I’ve improved lab efficiency and accuracy and excelled in team leadership and operational improvements. Passionate about working with people, I resolve issues effectively and ensure high standards of service and safety.
Overview
8
8
years of professional experience
Work History
Lab Coordinator
Arup Blood Services
Salt Lake City, Utah
06.2023 - 08.2023
- Drew blood from patients of all ages, including infants, ensuring accuracy and timely collection.
- Processed plasma and other bodily fluids with the medical team for diagnostic testing, boosting lab efficiency and reliability.
- Improved lab efficiency by carefully preparing blood samples, reducing errors, and ensuring reliable results.
- Adhered strictly to HIPAA regulations, maintaining patient confidentiality and high care standards.
- Handled plasma and other fluids accurately, contributing to timely and dependable test results.
Manager
Fortune Cookie Chinese Restaurant
Riverton , Utah
04.2016 - Current
- Secured better vendor deals, increasing savings and profit margins while ensuring high-quality supplies.
- Fostered a positive work environment, reducing staff turnover, and enhancing team performance.
- Streamlined operations, improving service speed and workflow, which elevated both employee satisfaction and customer experience.
- Addressed customer and employee complaints effectively, enhancing loyalty, and maintaining a positive atmosphere.
- Proactively resolved potential issues, ensuring seamless operations during peak times.
- Ensured compliance with health and safety regulations, achieving excellent inspection results, and maintaining a safe workplace.
CNA Volunteer
Hospice Inspiration
Murray, Utah
11.2021 - Current
- Identified and reported signs of abuse, enhancing patient safety and facilitating intervention in dangerous situations.
- Maintained accurate records of incidents, analyzed trends, and recommended measures, resulting in reduced incident rates.
- Provided comprehensive care for patients, addressing all personal needs and ensuring well-being.
- Tailored care to individual patient needs, offering comfort, stimulation, and other specific supports as required.
Court Appointed Special Advocate
National CASA Association
West Jordan, Utah
06.2020 - 12.2022
- Verified and authenticated evidence, ensuring its validity and admissibility for court hearings, while maintaining integrity.
- Engaged directly with children ages 1-8 through play and tutoring in math and reading, fostering educational and developmental growth.
- Identified and documented signs of abuse and neglect, providing detailed information to the Guardian ad Litem.
- Conducted interviews with relevant parties to assess and address a child's needs.
- Researched and recommended suitable community resources, offering clients relevant information and support.
- Specialized in assisting victims of violent crime with managing emotional and financial impacts.
Receptionist
Maliheh Free Clinic
Mill Creek, UT
04.2019 - 03.2020
- Reduced wait times and improved patient flow by optimizing appointment scheduling and managing provider schedules.
- Enhanced patient support by resolving insurance concerns and directing patients to appropriate resources.
- Increased patient satisfaction and operational efficiency by streamlining appointment scheduling processes.
- Ensured seamless patient care by effectively resolving scheduling conflicts with healthcare providers.
Volunteer
Intermountain Children Rehab Center
Riverton, Utah
11.2016 - 11.2017
- Documented patient progress, providing accurate records to support treatment plans.
- Reduced hazards and maintained cleanliness with routine deep cleaning of high-traffic areas.
- Streamlined access to equipment and supplies by organizing custodial closets.
- Ensured quick response to clean and sanitize areas post-accidents, enhancing safety and hygiene.
Education
Master of Science - Biomedical Sciences
Kansas City University of Medicine And Biosciences
Kansas City, MO06-2024
Bachelor of Science - Organismal And Environmental Biology
The University of Utah
Salt Lake City, UT06-2021
Certification - Phlebotomy
Utah School of Phlebotomy
Holladay, UT03-2019
Skills
- Coordination Skills
- Customer Satisfaction
- Collecting specimens
- Adaptable
- Patient Care
- Calm and level-headed under duress
- Complex Problem-Solving
- HIPAA Compliance
- Policy Implementation
- Presentation Skills
Languages
Chinese (Mandarin)
Professional
Timeline
Lab Coordinator
Arup Blood Services
06.2023 - 08.2023
CNA Volunteer
Hospice Inspiration
11.2021 - Current
Court Appointed Special Advocate
National CASA Association
06.2020 - 12.2022
Receptionist
Maliheh Free Clinic
04.2019 - 03.2020
Volunteer
Intermountain Children Rehab Center
11.2016 - 11.2017
Manager
Fortune Cookie Chinese Restaurant
04.2016 - Current
Master of Science - Biomedical Sciences
Kansas City University of Medicine And Biosciences
Bachelor of Science - Organismal And Environmental Biology
The University of Utah
Certification - Phlebotomy
Utah School of Phlebotomy
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