LATOYA GRAHAM
CROSS,SC
Summary
Experienced healthcare professional dedicated to enhancing patient care and services in the medical field.
Overview
10
10
years of professional experience
Work History
Lab Coordinator
Coastal Carolina Research
North Charleston, SC
01.2023 - Current
- Developed and maintained laboratory safety procedures to ensure compliance with all relevant regulations.
- Organized and supervised the daily activities of the laboratory staff, including assigning tasks and providing instruction.
- Performed regular maintenance on lab equipment, including calibrating instruments, troubleshooting malfunctions, and ordering supplies as needed.
- Provided technical support to researchers using specialized analytical instrumentation.
- Trained new employees on proper laboratory techniques and safety protocols.
- Maintained accurate records of lab inventory levels and tracked usage patterns of various materials over time.
- Generated reports outlining data from experiments conducted in the laboratory.
- Ensured that all necessary materials were available for experiments, such as reagents, chemicals, glassware, and other equipment.
PHLEBOTOMIST II
QUEST DIAGNOSTIC
Mount Pleasant, SC
06.2022 - 01.2023
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Educated patients on proper blood draw techniques.
- Provided assistance to clinical staff during patient visits.
- Processed samples accurately and efficiently.
- Followed all safety protocols when handling hazardous materials.
Mobile Phlebotomist
Mako Medical Laboratory
, SC
02.2021 - 08.2021
- Performed venipuncture and capillary puncture procedures on patients of all ages in a mobile setting.
- Maintained accurate records of specimens collected, including patient information, specimen type, collection date and time.
- Provided education to patients regarding the collection process and answered any questions they may have had.
- Transported blood samples to designated laboratory or other medical facility for testing purposes.
- Ensured that equipment was properly sterilized before use according to established protocols and guidelines.
- Assisted with the training of new Mobile Phlebotomists by providing guidance and instruction on proper techniques.
- Prepared materials for phlebotomy such as antiseptics, gauze pads and tourniquets.
- Demonstrated excellent customer service skills when interacting with patients in order to ensure satisfaction with the service provided.
PHLEBOTOMIST-LAB TECH/ Lab Trainer Assistant
FETTER HEALTH CARE NETWORK
Cross, SC
08.2016 - 07.2021
- Educated patients on proper blood draw techniques.
- Provided assistance to clinical staff during patient visits.
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Processed samples accurately and efficiently.
- Followed all safety protocols when handling hazardous materials.
Certified Phlebotomy Team Lead
OCTAPHARMA PLASMA
, SC
08.2014 - 07.2016
- Maintaining accurate records of specimens collected, including patient data, collection dates and times, test results.
- Performing quality control tests on equipment used by the phlebotomy team to ensure proper functioning.
- Ensuring that all specimens collected by the team meet established standards for accuracy and completeness.
- Monitoring inventory levels of supplies used by the team to ensure that adequate stock is maintained at all times.
- Coordinating the daily activities of the phlebotomy team, including scheduling shifts and assigning tasks.
- Training new members of the phlebotomy team on laboratory procedures and protocols.
- Supervising staff while they are performing venipunctures, skin punctures, and other specimen collection methods.
- Leading the phlebotomy team in providing quality patient care, ensuring compliance with all relevant laws and regulations.
Customer Service Representative
IQOR CALL CENTER
06.2014 - 03.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
General Studies
Goose Creek High School
Goose Creek, SC06-1999
Bachelor of Science - Health And Physical Fitness
VOORHEES COLLEGE
Denmark, SC06-2006
CERTIFICATE - Phlebotomy
Trident Technical College
Charleston, SCCERTIFICATE - Phlebotomy Instructor
FEDERAL ALLIED HEALTH
Skills
- Training and mentoring
- Laboratory safety
- Lab instrumentation
- Sample Preparation
- Research coordination
- Laboratory work competency
- Laboratory documentation
- Laboratory safety protocols
- Biohazard management
- Classroom Management Techniques
- Medical terminology understanding
- Venipuncture Expertise
- Developing lesson plans
- Hands-on clinical instruction
- One-on-one Instruction
- Safety control
- Patient Care
- Healthcare staff relations
References
AVAILABLE UPON REQUEST
Affiliations
- Phlebotomy Instructor
Timeline
Lab Coordinator
Coastal Carolina Research
01.2023 - Current
PHLEBOTOMIST II
QUEST DIAGNOSTIC
06.2022 - 01.2023
Mobile Phlebotomist
Mako Medical Laboratory
02.2021 - 08.2021
PHLEBOTOMIST-LAB TECH/ Lab Trainer Assistant
FETTER HEALTH CARE NETWORK
08.2016 - 07.2021
Certified Phlebotomy Team Lead
OCTAPHARMA PLASMA
08.2014 - 07.2016
Customer Service Representative
IQOR CALL CENTER
06.2014 - 03.2016
General Studies
Goose Creek High School
Bachelor of Science - Health And Physical Fitness
VOORHEES COLLEGE
CERTIFICATE - Phlebotomy
Trident Technical College
CERTIFICATE - Phlebotomy Instructor
FEDERAL ALLIED HEALTH