Ja'Rivia Harmon
IL
Summary
Dynamic and results-driven professional with over 10 years of customer service experience and 5 years in sales. Highly skilled in multitasking, adept at using multiple software platforms, and excelling under pressure. Proven ability to de-escalate high-stress situations with empathy and professionalism. Goal-oriented, an excellent communicator, open to constructive feedback, and committed to delivering exceptional client experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lab Coordinator
Emory University Hospital
Atlanta, GA
07.2021 - 02.2024
- Performed regular maintenance on lab equipment, including calibrating instruments, troubleshooting malfunctions, and ordering supplies as needed.
- Reviewed work of team members, assessed quality of research and recommended improvements.
- Trained new employees on proper laboratory techniques and safety protocols.
- Evaluated and assessed lab equipment to resolve malfunctions and restore functionality.
- Identified and reported issues affecting test performance.
- Promoted and enforced compliance with regulatory agencies.
- Organized and supervised the daily activities of the laboratory staff, including assigning tasks and providing instruction.
- Maintained accurate records of lab inventory levels and tracked usage patterns of various materials over time.
- Maintained and calibrated lab instruments and equipment to streamline use.
- Applied established policies and procedures to performed assays of biological specimens.
- Updated standard operating procedures regularly based on changes made within the lab environment.
- Reviewed existing literature related to research topics being studied in the laboratory setting.
- Developed and maintained laboratory safety procedures to ensure compliance with all relevant regulations.
- Monitored quality control standards to ensure accuracy of results obtained from experiments performed in the lab.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
Phlebotomist
Quest Diagnostics
Country Club Hills, IL
11.2017 - 05.2021
- Performed quality control tests on collected specimens.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Conducted quality control checks to ensure the accuracy of test results.
- Treated blood-related chronic disorders by performing therapeutic phlebotomy.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the training and mentoring of new phlebotomy staff.
- Documented patient information into electronic medical records system.
- Calibrated equipment according to manufacturer specifications.
- Followed all safety protocols when handling hazardous materials.
- Participated in continuing education to stay current with phlebotomy practices.
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
- Interacted with patients to gather and record data prior to blood draws.
- Collaborated with laboratory personnel to resolve specimen issues.
- Labeled blood vials with critical information like time of collection, date and patient name.
Office Manager's Assistant
Dr. Cynthia Goldman Internal Medicine
Calumet City, IL
08.2013 - 11.2017
- Ensured that all paperwork was properly filled out prior to submission to relevant departments within company.
- Assisted in preparing agendas for meetings upon request from the Office Manager.
- Assisted Office Manager with scheduling and organizing meetings, appointments, and events.
- Updated contact lists on a regular basis for use in marketing campaigns or other activities supervised by the Office Manager.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Reviewed files and records to obtain information and respond to requests.
- Maintained confidentiality of all privileged information obtained during course of employment.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Managed office inventory and placed new supply orders.
Education
Phlebotomist Certification -
Prestige Nurse Aide Training Academy
South Holland, IL01.2017
Medical Assistant Certification -
Sanford-Brown College
Tinley, IL01.2013
High School Diploma -
Thornridge High School
Dolton, IL05-2009
Skills
- Possess high stress tolerance and critical thinking skills
- Receptive to coaching and feedback
Strong communication skills - Ability to work independently and hold yourself accountable
- Able to navigate multiple computer programs
- Training and mentoring
- Staff management
- Budgeting and finance
- Billing
- Staff training
- Office management software
- Workflow optimization
- Performance improvement
- Conflict management
- Compliance monitoring
- Sales strategies
- Goal oriented
- Credit card payment processing
- Positive and professional
- High-energy attitude
- Courteous demeanor
- Negotiation strategies
- Critical thinking
- Multi-task management
Certification
- Phlebotomist Certification, Prestige Nurse Aide Training Academy, South Holland, IL, 01/01/17
- Medical Assistant Certification, Sanford-Brown College, Tinley, IL, 01/01/13
- CPR Certification, 01/01/13
References
Available upon request.
Timeline
Lab Coordinator
Emory University Hospital
07.2021 - 02.2024
Phlebotomist
Quest Diagnostics
11.2017 - 05.2021
Office Manager's Assistant
Dr. Cynthia Goldman Internal Medicine
08.2013 - 11.2017
Phlebotomist Certification -
Prestige Nurse Aide Training Academy
Medical Assistant Certification -
Sanford-Brown College
High School Diploma -
Thornridge High School