I am currently seeking employment and think that I will be a nice addition to your company. You will see below the different types of experiences that will add to this. I have my peer support license.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
GetInsured
08.2024 - Current
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Dementia Care Giver
Home Instead Healthcare
01.2016 - 01.2017
While working for Home Instead Healthcare I did a lot of the same tasks but with the older population
Specials Needs Caregiver
Expanded Horizons LLC.
01.2015 - 01.2016
While working for Expanded Horizons LLC
I was a special needs caregiver and spent time interacting with patients, taking care of medications, cooked, cleaning, providing baths or other physical health care needs that I could attend to