Carmen Cole
Lawrenceburg,KY
Summary
I am currently seeking employment and think that I will be a nice addition to your company. You will see below the different types of experiences that will add to this. I have my peer support license.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
GetInsured
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Dementia Care Giver
Home Instead Healthcare
01.2016 - 01.2017
- While working for Home Instead Healthcare I did a lot of the same tasks but with the older population
Specials Needs Caregiver
Expanded Horizons LLC.
01.2015 - 01.2016
- While working for Expanded Horizons LLC
- I was a special needs caregiver and spent time interacting with patients, taking care of medications, cooked, cleaning, providing baths or other physical health care needs that I could attend to
Education
Capella University
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Otter Creek Academy
01.2013
Skills
- CARETAKING
- MEDICATION MANAGEMENT
- PROVIDING CARE
- COMMUNICATION
- Continuous sobriety for a year
- Actively work a recovery program
Timeline
Customer Service Representative
GetInsured
08.2024 - Current
Dementia Care Giver
Home Instead Healthcare
01.2016 - 01.2017
Specials Needs Caregiver
Expanded Horizons LLC.
01.2015 - 01.2016
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Otter Creek Academy
Capella University