Carmen Collado

• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Identified opportunities to improve business process flows and productivity.
• Strengthened client relationships by providing personalized banking solutions and excellent customer service.
• Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
• Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
• Expanded client base through effective networking and referral generation, leading to increased business opportunities.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Built relationships with customers and community to establish long-term business growth.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.

• Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
• Contributed to the achievement of branch sales goals through targeted marketing efforts focused on attracting new customers while retaining existing clientele.
• Ensured compliance with federal regulations and bank policies by conducting regular audits of teller transactions and cash drawers.
• Enhanced the overall customer experience with personalized service tailored to individual needs and preferences.

Established internal audit procedures to validate and improve accuracy of financial reporting.