Strategic and client-focused Senior Business Relationship Manager with 19 years at Chase Bank, managing a portfolio of over 150 business relationships. Specializes in commercial lending, portfolio growth, and tailored financial strategies for small to mid-sized businesses. Completed Advanced Credit Training in 2023, strengthening credit and risk assessment capabilities. Demonstrated leadership in client experience strategy development and execution. Known for strong communication, client advocacy, and consistent top-tier performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
VP-Senior Business Relationship Manager/Business Relationship Manager II/Business Banker
Chase Bank (JPMorgan Chase & Co.)
Chicago Western Suburbs, IL
06.2006 - Current
Managed a portfolio of over 150 active business clients, serving companies with average annual revenues from $1M to $20M.
Delivered tailored financial solutions including business loans, deposit accounts, lines of credit, and treasury management services.
Originated and structured complex credit deals, backed by Advanced Credit Training completed in 2023.
Held a lead role in the coordination and execution of both Visit Reaction and Promoter/Detractor exercises to evaluate and improve client sentiment.
Spearheaded the implementation of newly created client experience strategies within the peer team.
Effectively communicated client experience vision and goals to both peer team members and leadership.
Consistently exceeded revenue and acquisition targets; recognized in the top 10% in the Midwest.
Mentored junior Relationship Managers and supported best practices in client engagement and credit quality.
Education
Bachelor of Science - Psychology
Loyola University
Chicago, IL
01.2005
Skills
Commercial Lending & Credit Structuring
Portfolio Management
Client Experience Strategy & Execution
Project Leadership & Team Coordination
Treasury Solutions & Cash Flow Analysis
Sales Growth & Cross-Selling Strategy
Regulatory Compliance & Risk Mitigation
Executive Communication & Peer Mentoring
Certification
Commercial Credit Training Program, JPMorgan Chase
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