Carmen Coulter
Germantown,TN
Overview
16
16
years of professional experience
Work History
Hospitality Worker
Arcade Restaurant
Memphis, TN
11.2019 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Identified and resolved customer complaints concerning food or lodging.
Bartender
FedExForum
Memphis, TN
10.2017 - Current
- POS Operation
- Guest Management
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Customer Relations
Server/Bartender
Ghost River Beer Garden
Memphis, TN
07.2021 - 10.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Server
The Silver Caboose Restaurant
Collierville, TN
03.2016 - 11.2019
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Took customer orders and capitalized on opportunities to sell special beverage and food options
Bartender
Southland Gaming And Racing
West Memphis, AR
07.2016 - 10.2017
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Table Games Dealer
Gold Strike Casino Resort Tunica Ms
Robinsonville, MS
07.2014 - 07.2016
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
Education
Northwest Mississippi Community College
Southwest Tennessee Community College
Bachelor of Arts - Social Work, Cumulative GPA 3.5
University of Memphis
05.2023
Skills
- Multitasking Abilities
- Teamwork and Collaboration
- Cash Handling and Reconciliation
- Customer Satisfaction
- Work Prioritization
- Microsoft Word
- Managing Inventory Stock
- Handling Complaints and Inquiries
- Flexible Work Schedule
- Community Service
Languages
American Sign Language
Limited Working
Timeline
Server/Bartender
Ghost River Beer Garden
07.2021 - 10.2022
Hospitality Worker
Arcade Restaurant
11.2019 - Current
Bartender
FedExForum
10.2017 - Current
Bartender
Southland Gaming And Racing
07.2016 - 10.2017
Server
The Silver Caboose Restaurant
03.2016 - 11.2019
Table Games Dealer
Gold Strike Casino Resort Tunica Ms
07.2014 - 07.2016
Northwest Mississippi Community College
Southwest Tennessee Community College
Bachelor of Arts - Social Work, Cumulative GPA 3.5
University of Memphis