Carmen Coulter
Germantown,TN
Summary
Professional in job placement with solid track record of connecting clients to suitable career opportunities. Proven ability to collaborate effectively with teams and adapt to dynamic work environments. Known for strong organizational skills and results-driven mindset that enhances team productivity and client satisfaction. Currently working with young adults with disabilities, but has a passion for victim advocacy.
Overview
10
10
years of professional experience
Work History
Job Placement Coordinator
University of Memphis Institute On Disability
12.2023 - Current
- Addressed employer feedback constructively through adjustments in candidate sourcing practices or providing additional training for job seekers.
- Organized regular workshops on resume writing, interview techniques, and other essential job search skills for candidates'' professional development.
- Achieved higher retention rates among placed candidates by monitoring progress post-placement and offering additional assistance as needed.
- Improved client satisfaction by providing ongoing support and follow-up services after successful placements.
Bartender
FedExForum
10.2017 - Current
- POS Operation
- Guest Management
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Customer Relations
Hospitality Worker
Arcade Restaurant
11.2019 - 11.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Identified and resolved customer complaints concerning food or lodging.
Server
The Silver Caboose Restaurant
03.2016 - 11.2019
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Took customer orders and capitalized on opportunities to sell special beverage and food options
Bartender
Southland Gaming And Racing
07.2016 - 10.2017
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Table Games Dealer
Gold Strike Casino Resort Tunica Ms
07.2014 - 07.2016
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
Education
Some College (No Degree) -
Southwest Tennessee Community College
Memphis, TNSome College (No Degree) -
Northwest Mississippi Community College
Southaven, MSMaster of Arts - Social Work
University of Memphis
Memphis, TN08-2026
Bachelor of Arts - Social Work, Cumulative GPA 3.5
University of Memphis
Memphis, TN12-2023
Skills
- Multitasking Abilities
- Teamwork and Collaboration
- Leadership qualities
- Career counseling
- Reliability
- Work Prioritization
- Microsoft Word
- Handling Complaints and Inquiries
- Flexible Work Schedule
- Community Service
Languages
American Sign Language
Limited Working
Timeline
Job Placement Coordinator
University of Memphis Institute On Disability
12.2023 - Current
Hospitality Worker
Arcade Restaurant
11.2019 - 11.2023
Bartender
FedExForum
10.2017 - Current
Bartender
Southland Gaming And Racing
07.2016 - 10.2017
Server
The Silver Caboose Restaurant
03.2016 - 11.2019
Table Games Dealer
Gold Strike Casino Resort Tunica Ms
07.2014 - 07.2016
Some College (No Degree) -
Southwest Tennessee Community College
Some College (No Degree) -
Northwest Mississippi Community College
Master of Arts - Social Work
University of Memphis
Bachelor of Arts - Social Work, Cumulative GPA 3.5
University of Memphis
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