Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Carmen Cruz

Bronx,New York

Summary

To obtain a position in an organization that will allow me to use my skills to the fullest, that offers great benefits and room for growth and advancement.

Social services professional with extensive background in client support and advocacy. Known for effectively managing client cases and ensuring access to essential resources. Team-oriented with strong focus on collaboration, adaptable to changing needs, and committed to achieving impactful outcomes.

Overview

19
19
years of professional experience

Work History

Case Worker

All Boro Community Adult Day Care Center
05.2017 - Current
  • Conducted comprehensive assessments to determine client eligibility for services and support.
  • Developed individualized service plans to address clients' specific needs and goals.
  • Coordinated with community resources to enhance client access to essential services.
  • Monitored client progress and provided ongoing case management support and guidance.

FAMILY SUPPORT WORKER

Morris Heights Health Center
01.2015 - 01.2015
  • Conducted weekly, bi-weekly, and monthly Home Visits.
  • Connected Immigrant Families with Community Services.
  • Administered ASQ's for the Families in Caseload.
  • Provided Support for the Families in Caseload.
  • Responsible for maintaining and Summiting Progress Reports.
  • Case management experience.
  • Group Facilitation Workshop Experience.
  • Input daily information on Microsoft Office and Outlook.

TUTOR

SELF EMPLOYED
01.2013 - 01.2014
  • Assist students with homework on all subjects.
  • Prepare students for ELA/Math State Tests.
  • Work on exit projects in Social Studies and Science.

PRESIDENT

PARENT ASSOCIATION
01.2009 - 01.2012
  • Planned Monthly Meetings and Agendas.
  • Worked closely with Parents and School Staff.
  • Planned Workshops for Parents.
  • Contacted Vendors, Obtained Services and Maintained Logs of Purchase Orders.
  • Experience working with the Immigrant Community.

TUTOR

CHAMPION LEARNING CENTER
01.2007 - 01.2009
  • Administered Math and Reading tests.
  • Adapted Curriculum to meet Students needs.
  • Used Special Test Prep books in order to improve Scholastic Levels.

Education

B.A. - Liberal Arts, Social Science

College of New Rochelle
Bronx, New York
01.2006

Skills

  • Case information confidentiality
  • Client interaction
  • Highly effective communication
  • Client advocacy
  • Client engagement
  • Records management

Accomplishments

• Assisted multiple clients in achieving independent living by providing ongoing case management, skills training, and individualized support plans.
• Guided clients in managing their finances responsibly, including budgeting, bill payment, and understanding available financial resources.
• Educated clients on their rights, benefits, and community supports to ensure informed decision-making and self-advocacy.
• Empowered clients to navigate social services independently by connecting them to appropriate programs and ensuring they understood how to use them.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Case Worker

All Boro Community Adult Day Care Center
05.2017 - Current

FAMILY SUPPORT WORKER

Morris Heights Health Center
01.2015 - 01.2015

TUTOR

SELF EMPLOYED
01.2013 - 01.2014

PRESIDENT

PARENT ASSOCIATION
01.2009 - 01.2012

TUTOR

CHAMPION LEARNING CENTER
01.2007 - 01.2009

B.A. - Liberal Arts, Social Science

College of New Rochelle
Carmen Cruz