Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jahenaf Hagans

Philadelphia,PA

Summary

Dedicated Direct Care Worker with extensive experience at SarahCare Adult Day Care Center, skilled in compassionate caregiving and medication administration. Proven track record in enhancing client well-being through effective care plan management and emotional support, fostering trust and communication with families while ensuring compliance with state regulations.

Overview

4
4
years of professional experience

Work History

Direct Care Worker

SarahCare Adult Day Care Center & Home Care Agency
06.2025 - Current
  • Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
  • Attended conferences and workshops focused on industry best practices to stay current with developments within the field of direct care.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring holistic support for clients.
  • Coordinated transportation logistics for clients attending off-site appointments or community events, ensuring timely arrival while maintaining a high level of courtesy toward passengers.
  • Evaluated employee performance regularly, providing constructive feedback and guidance for continuous professional growth.
  • Established strong relationships with clients'' families, fostering trust and open communication about their loved ones'' progress and needs.
  • Promoted a positive work environment through effective team-building activities, increasing overall job satisfaction among staff members.
  • Advocated for the needs and rights of clients by participating in interdisciplinary team meetings, ensuring their voices were heard and respected.
  • Developed comprehensive training programs for newly hired staff, resulting in faster onboarding and higher retention rates.
  • Mentored and supervised direct care staff, leading to improved quality of service and reduced turnover rates.
  • Streamlined daily operations for increased efficiency by implementing new scheduling and communication systems.
  • Contributed to an inclusive organizational culture that embraced diversity and encouraged open dialogue among staff members on issues related to cultural competency and sensitivity.
  • Addressed challenging behavioral situations proactively through collaboration with specialists in order to create appropriate interventions that supported clients'' well-being goals holistically.

Direct Care Worker

Patriot Home Health Care
06.2022 - 11.2024
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
  • Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
  • Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
  • Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
  • Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
  • Helped clients manage money, pay bills, and shop for groceries or personal items.
  • Remained alert to problems or health issues of clients and competently responded.
  • Utilized adaptive equipment to support patients in achieving their highest level of functioning and independence.

Package Handler

Federal Express
04.2023 - 02.2024
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.

Direct Support Professional

Devereux Advanced Behavioural Health
03.2021 - 01.2023
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.

Education

High School Diploma - Cooking

Academy Excel
Philadelphia, PA
06.2020

Skills

  • Patient care
  • Medication administration
  • Reliability and punctuality
  • Meal preparation
  • Personal hygiene assistance
  • Compassionate caregiving
  • CPR certified
  • Emotional support
  • Care plan assessment
  • First aid and safety
  • Progress documentation
  • Nutrition monitoring
  • Care plan management
  • Mobility assistance
  • Behavioral management
  • Client documentation
  • Physical therapy support
  • Behavior redirection
  • Professional boundaries
  • State regulations

Languages

English
Full Professional

Timeline

Direct Care Worker

SarahCare Adult Day Care Center & Home Care Agency
06.2025 - Current

Package Handler

Federal Express
04.2023 - 02.2024

Direct Care Worker

Patriot Home Health Care
06.2022 - 11.2024

Direct Support Professional

Devereux Advanced Behavioural Health
03.2021 - 01.2023

High School Diploma - Cooking

Academy Excel

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