CARMEN CRUZ
Holiday Inn Express Hotel Suites
ROCHESTER,NY
9
years of professional experience
Dedicated Food Service Assistant experienced in food preparation, customer service, and sanitation compliance. Delivered efficient and pleasant dining experiences through teamwork and adaptability in fast-paced environments. Committed to upholding health and safety guidelines while proactively supporting team members.
Work History
Food Service Assistant
8 Months- Assisted in food preparation and presentation for breakfast service.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Supported team members during peak service times, ensuring efficient workflow.
- Operated kitchen equipment safely, following established food safety protocols.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Assisted in maintaining a clean and sanitary dining environment for the comfort of patrons.
- Prepared fresh, appetizing meals according to dietary guidelines and menu specifications.
Food Service Assistant
4 Months- Provided excellent customer service by addressing guest inquiries and concerns promptly.
- Collaborated with kitchen staff to streamline meal service processes.
- Adapted quickly to changing demands in a fast-paced environment.
- Assisted with inventory management, ensuring adequate stock levels for daily operations.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Maintained proper food storage procedures, reducing waste and ensuring optimal freshness for all menu items.
- Received deliveries from suppliers, verifying order accuracy and quality before stocking shelves or refrigeration units accordingly.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and the company.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Cleaned and organized kitchen, dining and service areas.
Toll Collector
8 Months- Collected tolls efficiently, ensuring accurate transactions for high volumes of vehicles.
- Operated electronic payment systems, maintaining proficiency in cash handling procedures.
- Monitored traffic flow to minimize congestion and ensure smooth operations at toll booths.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new toll collectors on operational procedures and customer interaction standards.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Packer Associate
5 Years 8 Months- Operated packaging machinery to ensure efficient and accurate packing of products.
- Inspected packed items for quality assurance, ensuring compliance with Amazon's standards.
- Collaborated with team members to maintain workflow and meet daily production targets.
- Trained new associates on standard operating procedures and safety protocols.
- Assisted in troubleshooting equipment issues to minimize downtime during operations.
- Maintained a clean and organized work area, adhering to company safety regulations.
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Managed inventory levels by organizing and restocking packing materials as needed.
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
- Reduced product damage rates by carefully handling items during the packing process.
Education
High School Diploma
Skills
Food preparation
Food presentation
Meal assembly procedures
Order taking
Safe food handling
Food storage
Food inventory control
Cleaning and sanitation
Equipment cleaning techniques
Health and safety compliance
POS system operation
Inventory control
Excellent customer service
Food safety standards
Timeline
Food Service Assistant
Holiday Inn Express Hotel Suites
01.2025 - 09.2025Read More
Food Service Assistant
Clover High School
08.2023 - 12.2023Read More
Toll Collector
EPASS TRANSPORT
01.2022 - 09.2022Read More
Packer Associate
Amazon
04.2016 - 12.2021Read More
LUZ AMERICA CALDERON
High School Diploma
Read More