Summary
Overview
Work History
Education
Skills
Timeline
background-images

Carmen De La Rosa

Sacramento,CA

Summary

Highly motivated & dedicated individual with a strong work ethic & a commitment to delivering exceptional results. Known for being reliable, punctual, & detail-oriented, with a proven ability to adapt to diverse tasks & environments. Skilled in managing multiple responsibilities while maintaining high standards of quality & efficiency.

Overview

5
5
years of professional experience

Work History

Medical Office Representative

Dignity Health Medical Foundation
04.2023 - Current
  • Provided excellent customer service by greeting patients and visitors when arrived at the office.
  • Provided administrative support to medical staff, including physicians and nurses, by preparing charts for upcoming appointments.
  • Assisted in scheduling patient appointments, verifying insurance coverage and collecting co-payments or balances due.
  • Answered 1 multi-line phone system and directed callers to requested personnel and departments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.

ROI EMR Associate

Dignity Health Medical Foundation
04.2022 - 04.2023
  • Handled incoming calls from customers regarding orders or other inquiries.
  • Entered data into electronic health record systems to ensure accuracy and completeness of medical records.
  • Responded promptly to requests from insurance companies regarding patients' eligibility for coverage or services rendered.
  • Organized medical charts by assigning codes to diagnoses and procedures using ICD-10-CM and PCS, CPT, and HCPCS coding systems.
  • Answered questions from patients regarding their personal health information or billing inquiries.
  • Reviewed patient records for accuracy and completeness, ensuring that all required information was included.
  • Scanned paper documents into electronic health record systems using document imaging software.

Patient Service Representative

Dignity Health Medical Foundation
02.2020 - 04.2022
  • Oversaw daily operations of the contact center, including staff scheduling and customer service.
  • Maintained accurate records of customer interactions and transactions.
  • Developed strategies for improving customer experience, resolving complaints, and increasing customer satisfaction scores.
  • Managed 50 escalated calls from customers who were dissatisfied with their experiences.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Education

High School Diploma -

Highlands Community Charter & Technical School
Sacramento, CA
06-2006

Skills

  • Communication
  • Trustworthy
  • Organization
  • Time Management
  • Adaptability
  • Team Collaboration
  • Attention to detail
  • Dependable
  • Customer Service

Timeline

Medical Office Representative

Dignity Health Medical Foundation
04.2023 - Current

ROI EMR Associate

Dignity Health Medical Foundation
04.2022 - 04.2023

Patient Service Representative

Dignity Health Medical Foundation
02.2020 - 04.2022

High School Diploma -

Highlands Community Charter & Technical School

Similar Profiles

CREATE PROFILE