Carmen Diaz
Perth Amboy
Summary
Certified Medical Assistant and Dispatcher with strong experience in customer service, care coordination, administrative support, and documentation management. Bilingual in English and Spanish, skilled in communication, problem-solving, data entry, and maintaining confidential records. Dedicated to helping individuals access resources and services while providing efficient, compassionate, and professional support.
Overview
8
8
years of professional experience
Work History
Dispatcher Manager
Amazon Logistics
Edison, NJ
09.2023 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Improved customer satisfaction rates with timely and accurate dispatching of service calls and deliveries.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
Medical Assistant
Woodbridge Medical Group
Woodbridge, NJ
10.2018 - 07.2023
- Communicated effectively with patients regarding treatment plans and insurance coverage options.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Monitored vital signs and documented patient information, contributing to comprehensive care assessments.
- Educated patients on treatment plans and medication usage, improving adherence to health protocols.
- Managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Certified Medical Assistant -
Aims Educational School
Piscataway, NJ2017
High School Diploma -
Perth Amboy High School
Perth Amboy, NJ2014
Skills
- Bilingual English/Spanish
- Excellent communication skills
- Customer Service
- Data Entry
- Case Coordination
- Documentation Management
- Problem Solving
- Microsoft Office (Word, Excel, Outlook)
- Scheduling & Appointment Management
- Maintenance recordkeeping
- Electronic Medical Records (EMR)
Timeline
Dispatcher Manager
Amazon Logistics
09.2023 - Current
Medical Assistant
Woodbridge Medical Group
10.2018 - 07.2023
Certified Medical Assistant -
Aims Educational School
High School Diploma -
Perth Amboy High School