Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Claudia Serrano

El Cajon,CA

Summary

Efficient Dispatcher with over 200 hours of supervisor coverage. Proven track record of effectively coordinating staff and resources for safe transportation of students to and from school and on study trips. Sat in and advised on more than 1 interview for new staff members that were hired and continue to thrive in the transportation department department. Strong problem-solving skills and commitment to promptly resolving issues. Team player that thrives on creativity and helping others. Motivated learner, eager to continue with the district while continuing to ascend. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Dispatcher

LMSVSD
11.2019 - Current
  • Facilitate communication between school sites, drivers and parents using a 2 way radio and multiline phone system.
  • Assist the Supervisor with daily coverage and assignment of routes. Contact CHP to meet and take reports during accidents
  • Direct dispatch vehicles to help in emergency situations.
  • Maintain seniority list for all transportation staff.
  • Create and Maintain updated and detailed records of calls in physical and electronic database.
  • Answer phone calls and respond to parent, teacher and SOM emails.
  • Assist in resolving parent complaints and grievances.
  • Create daily tasks on Bytecurve as needed for coverage.
  • Reconcile all tasks at the end of the day
  • Receive, process and create requests and routes for Foster, unhoused and Overlfow students.
  • Create Attendance calendars for drivers of foster students to submit with foster bills.
  • Create bills for foster students and maintain up to date billing.
  • Create and maintain current routes for Gen ed drivers. Update routes to reflect met students as needed
  • Receive, approve, and price requests for all field trips in the school district.
  • Create and maintain bus driver seniority based assignment lists for field trips by school.
  • Assign all field trips by school and seniority
  • Maintain current contracts for outside field trip customers.
  • Maintain up to date and current school bell schedules to distribute to school sites
  • Maintain up to date and correct parent conference schedule to distribute to school sites
  • Maintain a valid commercial Drivers license
  • Cover routes as needed whether driving or attending on a route.
  • Answer staff questions throughout the day

School Bus Driver

LMSVSD
12.2013 - 11.2019
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.

School Bus Attendant

LMSVSD
01.2012 - 12.2013
  • Worked with bus driver and parents to meet specialized needs of passengers.
  • Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
  • Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
  • Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.

Education

Transfer Studies - Accounting

Southwestern College
Chula Vista, CA

No Degree -

Central State University
Wilberforce, OH

High School Diploma -

Castle Park Senior High School
Chula Vista, CA
06.1997

Skills

  • Prioritizing Calls
  • Judgment and Decision-Making
  • Bilingual English/Spanish
  • Google
  • Microsoft Excel
  • Time Management
  • Customer Service
  • Scheduling Software
  • Adjusting Routes

Certification

CPR and First Aid Certified

Completed Reasonable Suspicion Supervisor Training at the CASTO Management Forum

Timeline

Dispatcher

LMSVSD
11.2019 - Current

School Bus Driver

LMSVSD
12.2013 - 11.2019

School Bus Attendant

LMSVSD
01.2012 - 12.2013

Transfer Studies - Accounting

Southwestern College

No Degree -

Central State University

High School Diploma -

Castle Park Senior High School

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Claudia Serrano