Carmen DuVall
Family Center for Allergy and Asthma
Germantown,MD
1
Certification
9
years of professional experience
Personable individual bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing.
Work History
Registered Medical Assistant
1 Year 7 Months- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Obtain vital signs, weight, height, temperature, current medications, medical history, reason for visit, and other relevant patient information
- Scheduling patient appointments as well entering information into E-Clinical EMR.
- Verifying insurance eligibility prior to appointments
- Obtained prior authorizations for medications
- Scanning documents into patients chart
- Managing e-faxes and placing them into the correct chart.
- Process lab specimens, rapid flu and influenza, urine dipsticks, assist with OBGYN procedures such as Pap smears, cultures, etc
- Administerings nebulizer treatments and peak flows to patient with breathing issues
Part time Registered Medical Assistant
2 Years 6 Months- Interviewed patients to obtain medical information and measure their vital signs, weight, and height before each appointment
- Answering patient calls to schedule, cancel or reschedule appointments and take message for the doctor
- Fax, scan and index documentation
- Administering allergy injections and biologic when needed
- Administering nebulizer treatments and pulmonary function test on patients with asthma.
- Answering phones, scheduling appoints and Module MD EMR system, gathering insurance information, Prior Authorizations
- Scheduling biohazard pick ups and materials needed for the office
Registered Medical Assistant/ Receptionist
1 Year- Answering phones, Scheduling appointments using E-Clinical’s EMR system, Checking patients in and out for treatment
- Interviewed patients to obtain medical information and measure their vital signs, weight, and height before each appointment
- Answering patient calls to schedule, cancel or reschedule appointments and take message for the doctor
- Fax, scan and index documentation
- Process lab specimens, rapid flu and influenza, urine dipsticks, assist with OBGYN procedures such as Pap smears, cultures, etc
Patient Service Coordinator
8 Months- Answering phones, Scheduling appointments using Centricity and EMA EMR systems, Checking patients in and out for treatment
- Collecting copays and balances
- Scheduling interpreters for patient appointments
- Filing documents manually and into EMR system
- Pulling and organizing charts for procedures as well as preparing sleeves for upcoming appointments
- Prepared new patient packets and assisted patients with filling out forms
- Faxing order forms and record releases forms to third party vendor etc
- Triaged and processed messages from patients and front office staff to providers
Registered Medical Assistant (RMA)
3 Years- Interviewed patients to obtain medical information and measure their vital signs, weight, and height before each appointment
- Operating off MedConnect(Cerner) and Centricity
- Answering patient calls to schedule, cancel or reschedule appointments and take message for the doctor
- Fax, scan and index documentation
- Process lab specimens, rapid flu and influenza, urine dipsticks, assist with OBGYN procedures such as Pap smears, cultures, and insertion and removal of iuds and nexplanon
Education
Diploma - Medical Assistant
Skills
RMA
Patient Care
Word
EMR
Privacy and confidentiality
Patient Assessments
Medical Equipment Operation
Medication Administration
Patient Scheduling
HIPAA Compliance
Inventory Management
Immunization Administration
Vital Sign Monitoring
Regulatory Compliance
First-aid and CPR
Medical Terminology
Clinical Documentation
Certification
Registered Medical Assistant (RMA), 8/2027
BLS, 6/2028
Timeline
Registered Medical Assistant
Adventist HealthCare
01.2025 - CurrentRead More
Part time Registered Medical Assistant
Family Center for Allergy and Asthma
02.2024 - CurrentRead More
Registered Medical Assistant/ Receptionist
Medical and Wellness Center Olney
01.2023 - 01.2024Read More
Patient Service Coordinator
National Spine and Pain Center
01.2022 - 09.2022Read More
Registered Medical Assistant (RMA)
MedStar Health
10.2017 - 10.2020Read More
Everest Institute
Diploma from Medical Assistant
Read More
Montgomery College
Read More
Columbia Union College
Read More